Management
Clela Luna
Arizona Hair Co
Pahrump,NV
Work Preference
Desired Job Title
Customer Service ManagerMaster Hair StylistSchool Food Service ManagerWork Type
Full TimeConsultingLocation Preference
On-SiteRemoteHybridOpen to relocation:
NoImportant To Me
Career advancementPersonal development programsWork-life balanceCompany CultureHealthcare benefitsPaid time offWork from home optionPaid sick leaveStock Options / Equity / Profit Sharing1
Certification
32
Years of experience
Summary
Highly self-motivated and organized with a passion to build strong relationships with customers. Having integral in building multiple customer centric b2p and p2p businesses as well as professionally keeping records of client relations. Facilitate and direct team with assignments. Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Master Hair Designer
1 Year 11 Months- Assessed client preferences and delivered style guidance alongside hair care recommendations.
- Assessed product requirements and suggested matching style/color options for selection.
- Performed hair cutting and style adjustments, then applied hair color to match requested style.
- Maintained consistently high customer satisfaction by addressing customer needs promptly and professionally.
- Increased revenue through effective customer service and inventory management.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Developed loyal following of clients by providing high-quality services.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Demonstrated thorough knowledge of all salon products and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Developed creative techniques to provide clients with latest hairstyles.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Cafeteria Manager
2 Years 8 Months- Supervised food preparation workflow and coordinated daily service for consistent operations.
- Managed daily kitchen and cashier staffing, including scheduling, workflow oversight, and team supervision.
- Managed orders across suppliers and vendors to ensure timely fulfillment.
- Ensured compliance with federal nutrition and safety standards.
- Oversaw maintenance of exact records, ensuring precise documentation and organized filing.
- Executed routine cleaning and environmental support to maintain clean, healthy conditions.
Cafeteria Manager
11 Years 11 Months- Supervised daily food preparation and coordinated food service workflow to maintain consistent service.
- Oversaw kitchen and cashier staff scheduling, workflow, and daily task execution.
- Oversaw end-to-end order management across diverse supplier and vendor relationships.
- Monitored adherence to federal nutrition standards and food safety practices.
- Maintained correct records supporting state food regulations compliance.
- Supported clean, healthy environment by adhering to cleanliness and hygiene standards.
- Supervised snack bar area staff, directing food prep activities and enforcing adherence to food service regulations.
- Planned nutritionally balanced student menus by analyzing current dining trends.
Managing Partner
6 Years 6 Months- Marketed Salon Beauty services through digital and offline strategies.
- Recruited personnel stylists based on the market needs.
- Developed best practices to increase sales of beauty products that made up 10% of annual revenue.
- Innovated practices that increased retention of clientele and personnel.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Education
B.S - Business Management
Skills
Time management
Creativity
Scheduling
Strong Organizational Skills
Consultive Sales
Style Recommendations
MS
Office Suite CRM B2P
Word
Excel
Certification
- Cosmetologist, License through 4/30
ADDITIONAL INFORMATION
Cashier/Sales using POS
Timeline
Master Hair Designer
Arizona Hair Co
02.2024 - 01.2026
Cafeteria Manager
Huachuca Mountain School District
01.2020 - 09.2022
Managing Partner
RU2 Pretty Salon
01.2005 - 07.2011
Cafeteria Manager
Center Unified School District
09.1993 - 08.2005
University of Phoenix
B.S from Business Management