CLEMENCE ADNELI
Bronx,NY
Summary
Dedicated professional with over 5 years of experience in customer service. A creative thinker, problem solver and decision maker who effectively balances the needs of the customers. Extremely motivated individual with strong communication, interpersonal relations, and organizational skills seeking an opportunity with a company with growth advancement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Practice Associate
61st Street Service/Float pool
New-York, NY
04.2022 - Current
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
- Support the health care team by gathering patient medical history, taking and recording vital sign information, and occasionally assisting with minor, office-based procedures
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Welcomed patients with friendly greeting, answered general questions, gathered the nature of visit and directed to specific offices
- Confirmed appointments, and updated client records
- Collected room deposits, fees, and payments
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved Patient's issues quickly and notified the manager immediately when problems escalated
- Collected and distributed messages to the clinical pool members, managers and physicians to support open communication and high customer service
- Maintained confidentiality of sensitive data to protect patients and business information
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
Baggage Service Office Agent
American Airlines
New York, NY
10.2020 - 04.2022
- Greeted passengers in the claim area and helped retrieve luggage
- Updated records when lost, delayed or pilfered bags were found
- Used handheld scanners to efficiently track and maneuver freight throughout the distribution network
- Maintained a clean, orderly work environment free of hazards
- Keeps track of luggage from various flights, and logs location
- Contacts customers to update them when luggage has arrived
- Resolves Customers baggage issues, such as lost, delayed, or damage luggage
- Collects, sorts, and check baggage tags against flight lists
- Uses scanners to track parcel information.
Bilingual Customer Service Representative
Taurus Computer System, LLC
Lawrenceville, Georgia
01.2020 - 06.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Screened and directed inbound calls to appropriate individual
- Monitored all mailing and shipping of overnight packages
- Responsible for mail distribution throughout building
- Maintained inventory of office supplies, ordered as needed
- Drafted documents for reports, surveys, forms, and questionnaires
- Assisted customers with general inquiries.
Sales Person
Ross Dress for Less Inc.
Georgia
12.2019 - 01.2020
- Maintained high level of awareness while on sales floor, ensuring safe and secure shopping environment
- Provided prompt and efficient responses to Customers at all times
- Responded to Customer Service calls immediately
- Handled all Customer issues in courteous and helpful way
- Registered trained, Made cash and credit transaction, honored Coupons when applicable
- Unloaded deliveries, stocked merchandise on sales floor as needed.
Education
Bachelor of Science - Bachelors in Management
HEC-CHAD-N'djamena
09.2010
Associate of Arts - Associates Degree in Business Communications
Hec-Chad
09.2008
High School Diploma -
Lycee College Humanity
10.2006
Certification
STRIVE -Bronx, NY, Health Electronic Record Certified
Languages
- English, Full Professional
- French, Full Professional
Timeline
Medical Practice Associate
61st Street Service/Float pool
04.2022 - Current
Baggage Service Office Agent
American Airlines
10.2020 - 04.2022
Bilingual Customer Service Representative
Taurus Computer System, LLC
01.2020 - 06.2020
Sales Person
Ross Dress for Less Inc.
12.2019 - 01.2020
Bachelor of Science - Bachelors in Management
HEC-CHAD-N'djamena
Associate of Arts - Associates Degree in Business Communications
Hec-Chad
High School Diploma -
Lycee College Humanity
STRIVE -Bronx, NY, Health Electronic Record Certified
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