Charlene Cintron
New Rochelle,NY
Summary
Experienced Medical Practice Manager/Licensed Esthetician with a high degree of professionalism and ethical conduct ready to implement acquired knowledge, excellent communication skills and integrity to help foster positive relationships between staff members and patients.
Overview
20
20
years of professional experience
Work History
Medical Practice Manager/Licensed Medical Esthetician
The Specialists In Plastic Surgery
01.2009 - 08.2023
- Supervised office personnel and provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Lead contact/liaison/scheduler.
- Responsible for on-boarding and training of new employees.
- Responsible for remediating all patient or team member issues by communicating effectively and actively listening.
- Fostered friendly, warm, and exceptional patient experience.
- Built and maintained strong relationships with patients.
- Responsible for ordering/maintaining all inventory/medicine for OR/office.
- Responsible for processes and procedures complying with OSHA, and HIPAA regulations.
- Responsible for implementing ways to reduce overhead cost.
- Responsible in finding OR coverage, i.e. anesthesiologists, OR nurse when necessary.
- Handled job duties when office staff members were unavailable or out of office.
- Ensured that patient files and OR records were properly maintained and up-to-date.
- Consulted with healthcare professionals on business decisions.
Medical Practice Manager/Licensed Medical Esthetician
New York Skin Care MediSpa
01.2004 - 08.2023
- Welcomed clients arriving for appointments.
- Performed consultations for patients before scheduling treatments.
- Assessed condition of clients' skin to make recommendations to improve skin quality and educated them on best treatment options.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Experienced in PCA/Dermalogica Chemical Peels, PCA Body Peel
- Experienced in Optimas by Inmode: Morpheus8 Microneedling with Radio Frequency, Lumecca IPL, Forma Skin Tightening, Diolaze Laser Hair Removal.
- Experienced in Pro Pen Microneedling and Nano Infusion
- Advised clients on proper home-care regimens and recommended retail products for at-home use.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Created repeat business by developing long-term relationships with regular customers.
Education
Esthetics License - Esthetics
New York School of Esthetics
Tarrytown, NY01.2009
Master of Arts - Spanish Literature
Iona College
New Rochelle, NY05.1995
Master of Arts - Education
Iona College
New Rochelle, NY05.1993
Master of Arts - Spanish Literature
Iona College
New Rochelle, NY05.1993
Skills
- Top to Bottom Office Operations
- Cross-Functional Team Management
- Customer Relationship Management
- Vendor Relations // Inventory Management
Languages
Spanish
Full Professional
Timeline
Medical Practice Manager/Licensed Medical Esthetician
The Specialists In Plastic Surgery
01.2009 - 08.2023
Medical Practice Manager/Licensed Medical Esthetician
New York Skin Care MediSpa
01.2004 - 08.2023
Esthetics License - Esthetics
New York School of Esthetics
Master of Arts - Spanish Literature
Iona College
Master of Arts - Education
Iona College
Master of Arts - Spanish Literature
Iona College
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