Charlene Cintron
New Rochelle
Summary
Highly experienced and results-driven medical practice manager and licensed esthetician with over a decade of experience in operations, staff supervision, and administration. Committed to maintaining the highest standards of professionalism and ethical conduct. Utilizing acquired expertise, exceptional communication skills, and unwavering integrity to cultivate and maintain positive relationship between staff members, patients and clients.
Overview
21
21
years of professional experience
Work History
Practice Manager
Omnicare Multispecialty
09.2023 - Current
- Oversaw the credentialing process to ensure the office achieved accreditation with AAAAHC.
- Managed daily practice operations to optimize appointment scheduling, and patient records management.
- Ordered all office supplies and kept check on inventory levels.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Practice Manager/Licensed Medical Esthetician
The Specialists In Plastic Surgery
01.2004 - 08.2023
- Managed day-to-day operations with exceptional leadership while streamlining office operations and optimizing procedures, and maintaining patient information using electronic records
- As an indispensable member of the decision-making team, oversaw hiring and termination processes with a remarkable history of implementing comprehensive training programs to guarantee staff's exceptional readiness for their roles
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
- Oversaw surgery registration processes, which included scheduling, along with pre and post operative care
- Meticulously maintained and updated 400+ patient files and managed patient invoicing and payment transactions
- Managed all inventory and medicine for the office and ordered all supplies, ensuring seamless front and back-office functioning
- Forged strong relationships with patients, healthcare, and industry professionals, fostering an environment of trust and collaboration
- Addressed and remedied all patient or team member issues
- Consulted with healthcare professionals on business decisions
- Developed policies and procedures for effective practice management
- Assisted in developing monthly promotional campaigns to attract new clients
- Educated patients on treatment options
- Fostered friendly, warm, and exceptional customer experience
- Developed customized facial treatments for individual clients to address specific skin care needs
- Assessed condition of clients' skin to make recommendations to improve skin quality and educated them on best treatment options
- Experienced in PCA/Dermalogica Chemical Peels, PCA Body Peel Experienced in Optimas by Inmode: Morpheus8 Microneedling with Radio Frequency, Lumecca IPL, Forma Skin Tightening, Diolaze Laser Hair Removal
- Experienced in Pro Pen Microneedling and Nano Infusion
- Advised clients on proper home-care regimens and recommended retail products for at-home use
- Assisted in developing monthly promotional campaigns to attract new clients
Education
Esthetics License - Esthetics
New York School of Esthetics
Tarrytown, NY01.2009
Master of Arts - Double Major: Education And Spanish Literature
Iona College
New Rochelle, NY05.1993
Skills
- Top to Bottom Office Operations
- Cross-Functional Team Management
- Customer Relationship Management
- Medical Terminology and Knowledge of HIPAA and OSHA
- Electronic Medical Records System - Practice Fusion
- Human Resource Management
- Vendor Relations / Inventory Management
- Relationship Management
Languages
Spanish
Professional Working
Timeline
Practice Manager
Omnicare Multispecialty
09.2023 - Current
Practice Manager/Licensed Medical Esthetician
The Specialists In Plastic Surgery
01.2004 - 08.2023
Master of Arts - Double Major: Education And Spanish Literature
Iona College
Esthetics License - Esthetics
New York School of Esthetics
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