CLEMENTE DARDEN

- Welcome guests and complete efficient check-in/check-out procedures while ensuring accuracy in billing and room assignments.

-Manage reservations, process payments, and handle room modifications or special requests.

_ Perform nightly audit procedures including balancing daily revenue, reconciling cash/credit transactions, generating financial reports for management.

- Respond promptly to guest inquiries and resolve concerns to maintain high guest satisfaction scores.

- Coordinate with housekeeping and maintenance departments to ensure guest needs are met.

-Provided high-level customer service in a fast-paced hospitality environment.

- Assisted guests with accommodations, requests, and issue resolution.

- Handled cash transactions and maintained accurate financial records.

- Built strong rapport with guests to encourage repeat business and positive reviews.