Clementina Avila
El Mirage,AZ
Overview
12
12
years of professional experience
Work History
Senior Mortgage Banker
Rocket Mortgage
Phoenix, AZ
09.2020 - 05.2023
- Advising and educating clients on home purchase or refinance process and how to manage their mortgage
- Walk and assist clients on their entire application process
- The ability to analyze and identify a clients needs based on open ended questions and rapport building
- Work efficiently to overcome clients concerns/objections while developing a plan to close sales
- Constant self reflection to become increasingly efficient and generate additional clients and sales
- Manages a portfolio in excess of fifty clients
- Provide support to team and customers through various software platforms including Microsoft Teams
Store Manager
PLS Financial Services
Phoenix, AZ
01.2011 - 08.2020
- Implement strategies to help meet store goals/budgets
- Encourage/motivate employees to make sales improvements/ holding employees accountable for their sale goals
- Recruiting, coaching, and developing store employees
- Promote teamwork, provide friendly and positive work environment
- Ensure there is a strong customer service/sales culture
- Ensure store in compliance with federal, state, and local regulations
- Marketing (internal and external) to increase market share and store revenues
- Resolve and document customer complaints
- Controlling labor hours, cash, audits
- Supervise CSR/Supervisor/ASM activities
- Weekly compliance audits to ensure store is complying
- Administer discipline, corrective actions, and employee action plans, when needed
- Approve Payroll bi-weekly
- Annual reviews for employees
Education
High School Diploma -
North Star Charter High School
Avondale, AZ05.2010
Associate of Science -
Estrella Mountain Community College
Avondale, AZ01.2015
Bachelor of Science - Management
University of Phoenix
Tempe, AZ05-2020
Skills
- Licensed Real Estate Agent 2023
- Notary Public
- Bilingual: Speak and write Spanish fluently
- Compliance Audits
- Have led and promoted many Shift Supervisors, Assistant Managers, and Managers
- Pro-Active, multi-tasking skills and diligent worker
- Work well under pressure
- Can work efficiently in a demanding environment
- Professional written and oral communication skills
- Great computer skills-can type 40 words per minute
Languages
Spanish
Full Professional
Timeline
Senior Mortgage Banker
Rocket Mortgage
09.2020 - 05.2023
Store Manager
PLS Financial Services
01.2011 - 08.2020
High School Diploma -
North Star Charter High School
Associate of Science -
Estrella Mountain Community College
Bachelor of Science - Management
University of Phoenix