Overview
Work History
Education
Skills
Languages
Timeline
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Clementina Avila

El Mirage,AZ

Overview

12
12
years of professional experience

Work History

Senior Mortgage Banker

Rocket Mortgage
09.2020 - 05.2023
  • Advising and educating clients on home purchase or refinance process and how to manage their mortgage
  • Walk and assist clients on their entire application process
  • The ability to analyze and identify a clients needs based on open ended questions and rapport building
  • Work efficiently to overcome clients concerns/objections while developing a plan to close sales
  • Constant self reflection to become increasingly efficient and generate additional clients and sales
  • Manages a portfolio in excess of fifty clients
  • Provide support to team and customers through various software platforms including Microsoft Teams

Store Manager

PLS Financial Services
01.2011 - 08.2020
  • Implement strategies to help meet store goals/budgets
  • Encourage/motivate employees to make sales improvements/ holding employees accountable for their sale goals
  • Recruiting, coaching, and developing store employees
  • Promote teamwork, provide friendly and positive work environment
  • Ensure there is a strong customer service/sales culture
  • Ensure store in compliance with federal, state, and local regulations
  • Marketing (internal and external) to increase market share and store revenues
  • Resolve and document customer complaints
  • Controlling labor hours, cash, audits
  • Supervise CSR/Supervisor/ASM activities
  • Weekly compliance audits to ensure store is complying
  • Administer discipline, corrective actions, and employee action plans, when needed
  • Approve Payroll bi-weekly
  • Annual reviews for employees

Education

High School Diploma -

North Star Charter High School
Avondale, AZ
05.2010

Associate of Science -

Estrella Mountain Community College
Avondale, AZ
01.2015

Bachelor of Science - Management

University of Phoenix
Tempe, AZ
05-2020

Skills

  • Licensed Real Estate Agent 2023
  • Notary Public
  • Bilingual: Speak and write Spanish fluently
  • Compliance Audits
  • Have led and promoted many Shift Supervisors, Assistant Managers, and Managers
  • Pro-Active, multi-tasking skills and diligent worker
  • Work well under pressure
  • Can work efficiently in a demanding environment
  • Professional written and oral communication skills
  • Great computer skills-can type 40 words per minute

Languages

Spanish
Full Professional

Timeline

Senior Mortgage Banker

Rocket Mortgage
09.2020 - 05.2023

Store Manager

PLS Financial Services
01.2011 - 08.2020

High School Diploma -

North Star Charter High School

Associate of Science -

Estrella Mountain Community College

Bachelor of Science - Management

University of Phoenix

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Clementina Avila