Clementina Torres
1405 Wright Ave # A, Sumner,WA
Summary
Dynamic professional with experience at JC Surface Coatings and Chase Bank, excelling in customer service and document management. Proven ability to resolve issues with empathy while maintaining compliance. Recognized for attention to detail and adaptability, contributing to efficient operations and enhanced customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Assistant
JC Surface Coatings
Sumner WA , Washington
01.2021 - 01.2025
- Assisted in preparing the presentation.
- Run payroll.
- Coordinated scheduling and appointments for team members and clients.
- Maintained accurate filing systems for documents and records management.
- Maintained an organized filing system of paper documents and electronic files.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Copied, sorted and filed records of office activities and business transactions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Bank Teller
Chase Bank
Auburn, Washington
07.2005 - 11.2015
- Maintained cash drawer and balanced at the end of each shift.
- Processed customer transactions efficiently and accurately.
- Adhered to compliance regulations and bank policies consistently.
- Resolved customer complaints with professionalism and empathy.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Directed specific questions to appropriate branch personnel.
Education
Certificate - Pharmacy Technician
Skagit Valley College
Mount Vernon, WA08-2014
High School Diploma -
Burlington Edision High School
Burlington, WA06-2007
Skills
- teamwork and collaboration
- Customer service
- Medication knowledge
- Compliance: HIPAA, regulatory adherence
- Document management
- Bookkeeping support
- Customer relationship management
- Attention to detail
- Adoptability
Certification
Pharmacy Technician Certification
Completed a 160-hour externship at Walgreens
knowledge of the Top 200 drugs
Medical/Pharmaceutical terminology.
Prescription Processing
Timeline
Office Assistant
JC Surface Coatings
01.2021 - 01.2025
Bank Teller
Chase Bank
07.2005 - 11.2015
Certificate - Pharmacy Technician
Skagit Valley College
High School Diploma -
Burlington Edision High School