Clementine Baker
San Marcos,TX
Summary
Hi! My name is Clementine Baker, I am a mom and Air Force Wife to Brendan. My passion is social media management and customer service. I love helping others, while uplifting their day and being kind. I'm hardworking, dedicated, and diligent with my work. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Social Media/Customer Service Manager
Birdie Bean
Remote
01.2021 - Current
- Assists with the Social media and coordination for a brand, works closely with the Vice President position head for content creation and others
- Strong commitment to customer service and others, along with paying attention to all aspects of the business including being the main point of contact overseeing 40 Retail partners
- Very well versed in Microsoft, Canva, Google sheets/docs, Excel spreadsheets, word docs, etc.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Law Firm Assistant
Denton Navarro Law Office
Austin, TX
07.2018 - 01.2020
- Contributed to successful outcomes in complex cases with thorough investigation of facts and evidence discovery processes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on case status.
- Managed attorney calendars, ensuring timely attendance at meetings, court appearances, and deadlines.
- Provided exceptional customer service through prompt response times on all forms of communication including phone calls, emails, or face-to-face interactions.
Amazon Associate
Amazon
San Marcos, TX
03.2017 - 03.2018
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Medical coding certification - Medical
Brighton College
Scottsdale, AZBasics
Austin Community college
01.2016
Skills
- Microsoft
- IOS
- Canva
- Google sheets/docs
- Excel spreadsheets
- Word docs
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Profile Info
Assists with the Social media and coordination for a brand, works closely with the Vice President position head for content creation and others. My skills are excellent, and I have a strong commitment to customer service and others, along with paying attention to all aspects of the business including being the main point of contact overseeing 40 Retail partners. Very well versed in Microsoft, IOS, Canva, Google sheets/docs, Excel spreadsheets, word docs, etc.
Personal Information
Title: SOCIAL MEDIA AND WHOLESALE MANAGER
References
- Jennifer Garcia
- Stephanie Saunders
Timeline
Social Media/Customer Service Manager
Birdie Bean
01.2021 - Current
Law Firm Assistant
Denton Navarro Law Office
07.2018 - 01.2020
Amazon Associate
Amazon
03.2017 - 03.2018
Medical coding certification - Medical
Brighton College
Basics
Austin Community college