Clemisha Mattis
Portmore,St. Catherine
Summary
Experienced Customer Care Professional with over 5 years of expertise in customer service, experience with digital banking tools, and compliance. Proficient in completing customer requests tailored to their individual needs while ensuring data security. Eager to utilize these skills and experience in offering exemplary service.
Overview
6
6
years of professional experience
Work History
Customer Advisor
Scotiabank Jamamica Contact Centre
05.2019 - 04.2021
- Answered 70 calls daily, greeted customers, handled all other account-related and customer requests.
- Greeted clients and provided them with information and superior service
- Maintained accurate client records.
- Liaise with other departments to ensure clients' requests are dealt with in a timely manner and in good order.
- Execute customer requests efficiently while going above and beyond their expectations.
Receptionist
Digicel Jamaica
06.2018 - 05.2019
- Welcome approximately 30 visitors and clients daily by greeting them in person or on the phone.
- Direct visitors by maintaining employee and department directories, giving instructions.
- Maintain security by following procedures, monitoring log book and issuing visitor passes.
- Order front office supplies and keep inventory in stock.
Customer Care Representative
Digicel Jamaica
07.2016 - 05.2019
- Prepare product and service reports by collecting and analyzing customer information.
- Open and maintain customer account by recording customer information
- Answering 90 calls per day, resolve customer complaints within 5 minutes on average, with extreme attention to detail providing appropriate solutions and alternatives within time limits and do follow ups to ensure customer satisfaction.
- Identify and assist with the customer’s needs to achieve satisfaction.
Acting Marketing Executive
Digicel Jamaica
01.2017 - 12.2017
- Overseeing and developing Marketing Campaigns, Marketing plans, advertising, direct marketing, and campaigns.
- Communicate with designers, printers and production management companies on a daily basis to ensure proper organization of events and other marketing activities.
- Monitor and report on Competitor activity, track marketing performance and prepare weekly reports for Management.
- Oversee and manage the Marketing Budget.
- Ensure that all event staff are paid, and other transactions relating to the event are processed in a timely manner.
Administrative Clerk/Office Data Entry Clerk
DL Express Investigations and Process Services
01.2015 - 12.2016
- Maintaining company files, sending and receiving correspondence to clients and customers.
- Scheduling and attending meetings, creating agendas and taking minutes.
- Organizing and storing paperwork, documents and computer-based information.
- Creating and maintain filing systems, word processing and letter writing.
- Preparing Reports on motor vehicle accidents.
- Analyzing customer motor vehicle accident data.
Education
ACCA Level 1
01-2024
Certificate - Data Security in Fin. Institutions
01-2019
Certificate in Customer Care
01-2016
Certificate in Business Studies
Immaculate Conception High School01-2009
Skills
- Customer relationship management
- Ability to work in a fast-paced environment
- Exceptional customer service skills
- High written and oral communication skills
- Excellent time management skills
- Data Security and Banking Regulations
References
- Ms. Claudette King, Supervisor, DL Express Investigations and Process Services, Greater Portmore, St. Catherine, 18764203355
- Dr. Sam McDaniel, Senior Mathematics Lecturer, University of the West Indies, Mona, 18765084717
Passions
- Problem Solving: Enjoy tackling complex issues and finding efficient solutions in fast-paced environments.
- Teaching Mathematics to students at the CXC and primary school level.
Timeline
Customer Advisor
Scotiabank Jamamica Contact Centre
05.2019 - 04.2021
Receptionist
Digicel Jamaica
06.2018 - 05.2019
Acting Marketing Executive
Digicel Jamaica
01.2017 - 12.2017
Customer Care Representative
Digicel Jamaica
07.2016 - 05.2019
Administrative Clerk/Office Data Entry Clerk
DL Express Investigations and Process Services
01.2015 - 12.2016
ACCA Level 1
Certificate - Data Security in Fin. Institutions
Certificate in Customer Care
Certificate in Business Studies
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