Clemmenta L. Wallace-Stewart
Graniteville,SC
Summary
Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chronic Care Coordinator
Cosan Medical Group
08.2024 - Current
- Developing and implementing personalized care plans
- Monitoring patient progress through remote tools and communications
- Coordinating with healthcare providers to ensure seamless care delivery
- Educating patients on managing their conditions and adhering to treatment plans
- Documenting patient interactions and maintaining compliance with healthcare regulations
Chronic Care Coordinator
Center for Primary Care
Martinez, GA
06.2023 - 08.2024
- Conducting regular check-ins with patients to monitor their health status
- Providing education and resources on managing chronic conditions
- Assisting patients in setting and achieving health goals
- Provide 20 minutes of non-face to face care coordination activities per month
- Developing and updating care plans in collaboration with patients and their healthcare providers
- Coordinating with various healthcare professionals, including primary care physicians, specialists, and therapists, to ensure integrated care
- Arranging appointments, referrals, and follow-up care
- Reviewing and managing patients' medications, ensuring they understand their prescriptions
- Assisting with medication adherence strategies, such as reminders and refill coordination
- Monitoring patients' vital signs and health metrics through regular assessments
- Using remote patient monitoring tools and technology to track health data
- Identifying and addressing any changes or concerns in patients' health status promptly
- Maintaining accurate and up-to-date patient records
- Documenting all interactions, care plans, and changes in the patient's condition
- Generating reports for healthcare providers to review and adjust treatment plans as necessary
- Acting as a liaison between patients and healthcare providers
- Ensuring patients have access to necessary services and support
- Advocating for patients' needs and preferences in their care plans
Certified Medical Assistant
University Health Care System
Augusta, GA
12.2017 - 06.2023
- Taking patient histories and vital signs
- Preparing patients for examination
- Assisting the physician during exams
- Educating patients about treatment procedures
- Answering patient questions and providing information about their care
- Greeting patients and answering phones
- Scheduling patient appointments
- Managing patient flow in the office
- Updating and filing patient medical records
- Handling correspondence, billing, and bookkeeping
Education
Master's degree - social work
Widener University
01.2025
Bachelor's degree - healthcare administration
Southern New Hampshire University
Manchester, NH04.2023
Diploma - Medical Billing And Coding
Penn Foster Career School
Scranton, PASkills
- Understanding of chronic diseases and conditions
- Familiarity with treatment protocols and management strategies for chronic illnesses
- Strong verbal and written communication skills
- Ability to provide clear and concise health education
- Excellent organizational abilities
- Attention to detail
- Empathy and compassion
- Ability to build trust and rapport
- Proficiency in using electronic health records (EHR)
- Ability to utilize remote monitoring devices and telehealth platforms
- Good communication and customer service skills
- Ability to work with patients of all ages and backgrounds
- Familiarity with electronic health records (EHR) software such as Epic, eClinical Works and Athena Health
- Basic clinical skills
- Knowledge of medical terminology
- Precision in administering medications
- Ability to multitask in a busy environment
Certification
- National Certified Medical Assistant (NCMA), 05/01/17 to Present
- Basic Life Support (First Aid and Cardiopulmonary Resuscitation (CPR)), Present
Skillsandqualifications
Understanding of chronic diseases and conditions, such as diabetes, hypertension, COPD, heart disease, etc., Familiarity with treatment protocols and management strategies for chronic illnesses., Strong verbal and written communication skills to interact effectively with patients, families, and healthcare providers., Ability to provide clear and concise health education., Excellent organizational abilities to manage multiple patients and care plans simultaneously., Attention to detail in documenting patient interactions and health data., Empathy and compassion to support patients in managing their chronic conditions., Ability to build trust and rapport with patients and their families., Proficiency in using electronic health records (EHR) and other healthcare software., Ability to utilize remote monitoring devices and telehealth platforms.
Timeline
Chronic Care Coordinator
Cosan Medical Group
08.2024 - Current
Chronic Care Coordinator
Center for Primary Care
06.2023 - 08.2024
Certified Medical Assistant
University Health Care System
12.2017 - 06.2023
Master's degree - social work
Widener University
Bachelor's degree - healthcare administration
Southern New Hampshire University
Diploma - Medical Billing And Coding
Penn Foster Career School