Summary
Overview
Work History
Education
Skills
Externship
Timeline
Generic

Markie Colleen Lazar

Middleburg Heights,Ohio

Summary

Energetic and compassionate individual with strong interpersonal and organizational skills. Possesses solid understanding of patient care coordination and demonstrates proficiency in communication and problem-solving. Committed to making positive impact on patient outcomes and enhancing efficiency of care delivery.

Overview

19
19
years of professional experience

Work History

Chronic Care Coordinator

Western Reserve Medical Group / Abode Care Partner
06.2022 - Current
  • Trainer for CCM process
  • Stand in for Supervisor for CCM
  • Address all questions from coworkers/staff
  • Created documents for training
  • Created documents for approved conditions
  • Pulls daily reports for billing
  • Audits care plans daily
  • Assists in decision making with supervisor for efficiency and improvements where necessary
  • Collect and analyze data for CCM
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Assisted with recruitment and hiring and trained staff, providing direct supervision when needed, ongoing staff development and continuing education to employees.
  • Advocates for staff and patients
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Enhanced patient care by developing and implementing comprehensive care plans.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
  • Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
  • Improved communication among healthcare providers, streamlining the coordination of services for patients.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
  • Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
  • Developed patient education materials on chronic disease management, empowering patients to take active role in their health.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Medical Assistant

CleanSlate Centers
01.2022 - 06.2022
  • Opened second brand new clinic with assistance from one other medical assistant
  • Created Evacuation Maps for each room
  • Set up waiting area, Patient rooms, Provider rooms, Lab Room
  • Set up Refrigeration systems and Temperature recording systems and logs.
  • Set up locks on lab doors and refrigeration systems and provided appropriate signage for each
  • Community out reach to gain patients
  • Assisted in Marketing for new clinic
  • Made appointments with Board of pharmacy and fire department for clearance
  • Set up patient resource binders for waiting areas
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Medical Assistant Instructor

Stautzenberger College Brecksville
01.2021 - 02.2022
  • Served as a positive role model for students by demonstrating professional behavior both inside and outside the classroom setting.
  • Maintained detailed records of student attendance, participation, and performance for accurate evaluation and feedback purposes.
  • Organized guest lectures from healthcare professionals to provide real-world context for classroom topics and encourage networking opportunities among students.
  • Assisted in the development of new courses, incorporating up-to-date industry practices and trends into the curriculum.
  • Increased student engagement during class time by employing various teaching strategies tailored to diverse learning styles.
  • Administered regular quizzes and exams to evaluate student progress, providing constructive feedback on areas of improvement or reinforcing successful performance.
  • Improved student comprehension by implementing interactive and hands-on learning techniques in the curriculum for Medical Assisting concepts.
  • Provided ongoing support to alumni by sharing job postings or offering advice on career advancement opportunities within the Medical Assisting field.
  • Created engaging presentations and multimedia materials to enhance learning and retention of complex medical concepts.
  • Facilitated open communication between students, staff, and administrators by participating in regular meetings and offering constructive feedback on program improvements.
  • Updated course materials regularly to reflect advancements in the field of Medical Assisting, ensuring that graduates were prepared for immediate employment upon completion of the program.
  • Collaborated with other instructors to ensure consistency in teaching methods and alignment of course objectives across all sections.
  • Identified areas of improvement within the curriculum through careful analysis of student feedback surveys, making adjustments as necessary for optimal learning outcomes.
  • Developed strong rapport with students, providing one-on-one support to those struggling with course material or facing personal challenges.
  • Enhanced students'' clinical skills through carefully designed practical sessions and lab exercises.
  • Coordinated with clinical sites to arrange externship opportunities for students, ensuring a valuable hands-on experience in real-world healthcare settings.
  • Participated in professional development workshops and conferences to stay current with industry trends, continuously refining teaching methods for the benefit of future students.
  • Regularly assessed student progress, adjusting lesson plans as needed to address individual needs and improve overall understanding.
  • Fostered a supportive and inclusive classroom environment that encouraged open dialogue and mutual respect among students.
  • Provided immediate and constructive feedback to students individually and as group.
  • Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
  • Supervised students when administering medications to maintain patient safety.
  • Evaluated students' competencies through written assignments and examinations.
  • Analyzed clinical settings' success in helping students achieve course and program outcomes.
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Conducted monthly PAC Meetings and community out reach educating Hospitals and clinics on Medical Assistant Programs

Traveling Medical Assistant / Trainer

CleanSlate Centers
10.2020 - 01.2021
  • Traveled to Various clinics across ohio providing new hire training
  • Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
  • Enhanced patient care by efficiently managing medical records and scheduling appointments.
  • Reduced wait times by swiftly processing insurance claims and verifying coverage details for patients.
  • Delivered excellent customer service while addressing patient inquiries over the phone or in person.
  • Promoted a welcoming environment for diverse patient populations through cultural competence and clear communication skills.
  • Efficiently performed phlebotomy tasks, collecting blood samples with minimal discomfort to patients.
  • Prepared examination rooms for various medical procedures, ensuring optimal safety conditions for patients and staff.
  • Streamlined administrative tasks, such as filing insurance claims and coordinating referrals, resulting in improved patient experience.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of medical assisting.
  • Educated patients on proper medication usage and potential side effects, promoting adherence to treatment plans.
  • Contributed to a positive work environment by fostering effective communication among team members.
  • Improved clinic efficiency by maintaining a clean and organized workspace for healthcare professionals.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Measured patient pulse oximetry.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient spirometry.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.

Medical Assistant

CleanSlate Centers
12.2019 - 04.2020
  • Assisted in Opening Brand New Clinic
  • Set up office in compliance with HIPPA and Board of Pharmacy
  • Created Fire Escape Maps
  • Point of contact for Clinic for Lyndhurst Police department for Passport Program
  • Did community outreach and Marketing for New clinic
  • Medical Assistant Trainer for Clinic
  • Created Patient Success Bulletin board for patient accomplishments
  • Scheduled rides to and from appointments and pharmacy for patients using Circulation
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Prepared lab specimens for diagnostic evaluation.

Chronic Care Coordinator

Chronic Care Management
11.2019 - 02.2020
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Enhanced patient care by developing and implementing comprehensive care plans.

Medical Assistant

Cleveland Clinic Mellen Center - Lou Ruvo Center for Brain Health
11.2016 - 06.2019
  • (Contractor June2016 – November2016)
  • Hired full Time November 2016
  • Performed Cognitive testing on patients MOCA, MMSE
  • Set up and assisted with Lumbar Punctures
  • Assisted with research in Spinal Fluid Collection
  • Medical Assistant Trainer for all new hires
  • Traveled between different office from main campus to fairview
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Measured patient pulse oximetry.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Home Health Aide

Home Health
05.2016 - 10.2016
  • Hands on patient care for ALS disease
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Followed nutritional plans to prepare optimal meals.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.

Medical Assistant

Gastroenterology Assoc. of Cleveland Inc.
03.2012 - 04.2015
  • Clinical, Administrative skills, Patient Care, Scheduling, Exam Prep
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Scheduled with anesthesia at hospital for EKG and Colonoscopy
  • Scheduled ERCP's
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Stood in on rectal exam
  • Organized physical chart room
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Documented in physical charts
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Supervisor, Cashier Representative, Pharmacy Customer Service, Supervise

Marc’s Southland
01.2006 - 04.2013

Medical Assistant Clinical And Administrative Skills

Dr. Fred Schuckert Podiatrist (deceased)
06.2011 - 06.2012
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Medical Assistant Contractor Clinical Systems Education

Alego Health
08.2011 - 03.2012
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Trained Providers and Clinician's on how to enter in orders and documentation in to EPIC SYSTEM

Education

No Degree - Chemical Dependency Counselor Assistant

Moore Counseling & Meditation Services Inc.
Euclid
05-2020

Medical Assistant Program -

Sanford Brown College
Middleburg Heights, Ohio
01.2011

Allied Health Tech Prep Program - undefined

Polaris Career Center
Middleburg Heights, Ohio
06.2007

High School - undefined

Midpark High
Middleburg Heights, Ohio
06.2007

Skills

  • Glucose Testing EKG
  • HIPAA/OSHA Trained
  • Capillary Punctures Venipuncture
  • Urinalysis Testing
  • Exceptional Typing Skills
  • State Tested Nursing Assistant
  • Trained SOAP Notations
  • ICD9/ CPT Coding Health Insurance
  • Medisoft Billing
  • Microsoft Office tools
  • Strong written and verbal communication skills
  • Patient Triage / Exam room set up
  • Knowledge of Immunization
  • Setting up Procedure Trays
  • Community outreach
  • Marketing for new clinics
  • Prepare & Clean Equipment
  • Assist with water/aerobic exercises
  • American Red Cross Lifeguard
  • Patient education
  • Organizational skills
  • Medical terminology understanding
  • Patient advocacy
  • Documentation proficiency
  • Goal setting
  • Policy adherence
  • Multidisciplinary team collaboration
  • Healthcare operations
  • Care planning
  • Quality assurance
  • Process improvements
  • Claims processing
  • Progress monitoring
  • Insurance practices
  • Organizational standards
  • Program oversight
  • Monitoring tools
  • Strategic planning
  • Database coordination
  • Interdepartmental collaboration
  • Health literacy
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Clear communication
  • Team collaboration
  • HIPAA compliance
  • Active listening
  • Data entry
  • Client relationship management
  • Conflict resolution
  • Verbal and written communication
  • Ethical judgment
  • Workflow management
  • Patient assessment
  • Crisis intervention
  • Treatment Planning
  • Cultural sensitivity
  • At-home care instruction
  • Empathy and compassion
  • Critical thinking
  • Patient safety
  • Schedule management
  • Records management
  • Patient care assessment
  • Patient relations
  • Electronic medical record software
  • Organizational goal development
  • Decision-making
  • Risk management
  • Performance metrics
  • Certified in CPR/AED
  • Medication dispensing
  • Training and mentoring
  • Employee training program
  • Medicare compliance
  • Wellness services
  • Employee performance evaluations
  • Health information systems
  • Epic systems
  • Staff scheduling
  • Process improvement
  • Instructional material development
  • Patient education and counseling
  • Administrative staff supervision
  • Problem identification
  • Drug inventory management
  • Risk mitigation
  • Records maintenance
  • Data analysis
  • Clinical quality program standards

Externship

Parma town Spinal & Rehab Parma, Ohio December2010 January2011 Chiropractor Office

Timeline

Chronic Care Coordinator

Western Reserve Medical Group / Abode Care Partner
06.2022 - Current

Medical Assistant

CleanSlate Centers
01.2022 - 06.2022

Medical Assistant Instructor

Stautzenberger College Brecksville
01.2021 - 02.2022

Traveling Medical Assistant / Trainer

CleanSlate Centers
10.2020 - 01.2021

Medical Assistant

CleanSlate Centers
12.2019 - 04.2020

Chronic Care Coordinator

Chronic Care Management
11.2019 - 02.2020

Medical Assistant

Cleveland Clinic Mellen Center - Lou Ruvo Center for Brain Health
11.2016 - 06.2019

Home Health Aide

Home Health
05.2016 - 10.2016

Medical Assistant

Gastroenterology Assoc. of Cleveland Inc.
03.2012 - 04.2015

Medical Assistant Contractor Clinical Systems Education

Alego Health
08.2011 - 03.2012

Medical Assistant Clinical And Administrative Skills

Dr. Fred Schuckert Podiatrist (deceased)
06.2011 - 06.2012

Supervisor, Cashier Representative, Pharmacy Customer Service, Supervise

Marc’s Southland
01.2006 - 04.2013

Allied Health Tech Prep Program - undefined

Polaris Career Center

High School - undefined

Midpark High

No Degree - Chemical Dependency Counselor Assistant

Moore Counseling & Meditation Services Inc.

Medical Assistant Program -

Sanford Brown College

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Markie Colleen Lazar