Sibyl Jean
Pembroke Pines,FL
Summary
Dedicated and customer-focused professional with a proven ability to handle dynamic, high-pressure environments. Extensive experience in resolving guest issues, ensuring regulatory compliance, and maintaining top-tier service standards. Known for excellent communication, adaptability, and problem-solving skills, with a passion for delivering outstanding guest experiences. Strong commitment to safety, teamwork, and enhancing overall passenger satisfaction.
Overview
10
10
years of professional experience
Work History
Disability Specialist
Spirit Airlines
03.2022 - Current
- Resolved guest issues promptly, ensuring a positive experience and enhancing overall satisfaction
- Ensured compliance with Department of Transportation (DOT) standards for guest services, particularly for passengers with disabilities
- Collaborated with cross-functional teams to meet organizational goals in a fast-paced environment
- Utilized data-driven insights to improve service delivery and customer experience
Talent Acquisition Manager
Norwegian Cruise Line
04.2019 - 03.2022
- Led guest-focused recruitment strategies, ensuring that front-line staff excelled in customer care and service delivery
- Maintained clear communication with internal teams to ensure smooth and efficient operations
- Handled high volumes of interactions, requiring excellent multitasking and organizational skills
Strategic Sales Specialist
Norwegian Cruise Line
03.2016 - 04.2019
- Built strong relationships with clients and exceeded expectations in a fast-paced, customer-driven environment
- Delivered accurate and timely responses to client inquiries, enhancing customer satisfaction and loyalty
Healthcare Acquisition Specialist
Latino Medical Center
08.2014 - 02.2016
- Ensured a safe and compliant environment for patients, focusing on care quality and safety protocols
- Managed time-sensitive tasks, ensuring efficient patient care within budget constraints
Education
Master of Science - Cybersecurity
Nova Southeastern University
Fort Lauderdale, FL05.2021
Bachelor of Science - Supervision and Management
Palm Beach State College
West Palm Beach, FL05.2017
Skills
- Customer Service Excellence
- Emergency and Safety Protocols
- Passenger Assistance and Care
- Effective Communication and Problem-Solving
- Crisis Management and Conflict Resolution
- Team Collaboration and Leadership
- Regulatory Compliance (DOT, FAA standards)
- Adaptability in High-Stress Situations
Timeline
Disability Specialist
Spirit Airlines
03.2022 - Current
Talent Acquisition Manager
Norwegian Cruise Line
04.2019 - 03.2022
Strategic Sales Specialist
Norwegian Cruise Line
03.2016 - 04.2019
Healthcare Acquisition Specialist
Latino Medical Center
08.2014 - 02.2016
Master of Science - Cybersecurity
Nova Southeastern University
Bachelor of Science - Supervision and Management
Palm Beach State College