RACHEL DORCE
Miramar
Summary
Bilingual (English/Creole), responsible and motivated, with excellent written and verbal communication abilities, able to build rapport and facilitate strong, cooperative relationships within an organizational team, although equally productive when working alone, with an uncompromising work ethic. Possessing solid interpersonal skills, with a sense of professional propriety and protocol always, including thorough respect for policy and procedure.
Overview
12
12
years of professional experience
Work History
Disability Specialist
HCA - PARALLON (TEMP )
REMOTE
03.2025 - 02.2026
- Conduct assessments to determine the support needs of individuals with disabilities
- Advocate for the rights of individuals with disabilities in various settings, including schools, healthcare facilities, and government agencies
- Develop and maintain relationships with community organizations and other service providers to enhance services for individuals with disabilities
- Provide information, referrals, and support individuals with disabilities and their families
- Participate in case management activities, including developing individualized plans and monitoring progress
- Represent individuals with disabilities in fair hearings and other legal proceedings
- Stay current on laws, policies, and best practices related to disability rights and advocacy
- Complete disability application to assist with determination
- Call Social Security to obtain disability final decision
- Obtain medical records EpicCare and Nextech EMR.
Assistant Clinical Coordinator
Oncology Care Partners
Hollywood, FL
12.2023 - 03.2025
- Welcome patients to the facility and perform registration functions
- Accurately record demographic, financial, and other relevant patient information and input into the EMR
- Prepare patient accounts, which may include insurance verification, for the upcoming day to support optimal patient flow in clinic operations
- Confirm patient appointments through electronic means or by placing phone calls to patients and/or caregivers
- Assist with appointment scheduling of new and established patients
- Engage with patients, caregivers, insurance providers, referring providers, and staff over the phone
- Serve as a patient advocate through complying with HIPAA standards when accessing medical records and other important, confidential documentation
- Demonstrate a sense of ownership through contributing to the improvement of the patient's experience
- Develop and coordinate health care programs
- Developing patient goals and monitoring progress
- Training new staff members and overseeing current staff members to meet facility goals
- Work side by side with social workers to achieve proper care for the patients.
- Verify insurances through insurance portals (availity, Aetna, Oscar, Humana, and Blue Cross Blue shield , and etc).
- Pulling records from EPIC
Medicaid Service Coordinator
Medix Staffing Agency (Temp Position) Broward Health Emergency
Pompano Beach, FL
02.2020 - 12.2023
- Screen and evaluate patients for existing insurance coverage, federal and state assistance programs, or hospital charity applications.
- Explain to patients and other entities the eligibility requirements, application process verification requirements for applicable programs.
- Prepare documents; review for accuracy and completeness.
- Maintain and/or create files or record keeping systems. Sort, label file and retrieve documents or other materials.
- Develop and retain a professional relationship with hospital staff.
- Ensure all insurance, demographic and eligibility information is obtained and entered into the system accurately. Document progress notes to the patient's file and the hospital computer system.
- Follows policies and procedures to contribute to the efficiency of the office. Covers and assists with other office functions as requested.
- Obtain legally relevant medical evidence, physician statements and all other documentation required for eligibility determination.
Clinical Administrative Coordinator
ELITE LAB
Boca Raton, FL
04.2016 - 01.2020
- In charge of qualifying Medicare patients for at home screenings regarding hereditary family cancer & adverse drug reactions.
- In charge of scheduling home-saliva tests for Medicare patients.
- In charge of sending out appointment reminder cards to Medicare patients regarding at home-saliva test
- Process, centrifuge, plate or deliver specimens in a timely manner to the appropriate department for testing.
- Follows and reviews general laboratory, safety, and department policies and procedures.
- Serves as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures.
- Obtains demographic information from patients or from the laboratory requisition. Enters accurate information into the appropriate information system.
- Completes all federal and regulatory forms required for the registration process including obtaining signed consents and financial agreements. Orders laboratory tests directly into the electronic medical record.
- Aliquot, process, label, and store samples for outside reference laboratories.
- Answers telephone calls and assist individuals with question and/or concern by following laboratory policies and procedures and consistently uses good telephone etiquette and gives and receives accurate information
Human Resources Coordinator
Cirrus Solutions
Miramar, FL
03.2014 - 03.2016
- Manage the recruitment process, including creating job postings, screening applications, conducting interviews, and making hiring decisions.
- Serve as a point of contact for employee inquiries, resolve workplace issues, and promote a positive work environment.
- Design and implement training programs to enhance employee skills and performance and conduct orientation sessions for new hires.
- Create and enforce HR policies and procedures to ensure compliance with labor laws and regulations.
- Administer employee compensation and benefits program, including health insurance, retirement plans, and leave policies.
- Maintain accurate employee records, including personal information, performance evaluations, and training documentation.
- Conduct performance reviews and provide feedback to employees to support their professional development.
Education
Bachelor of Arts - Global Studies
Florida International University
Miami, FL07-2023
High School Diploma -
Hallandale Adult
Hallandale, FL06-2015
Associate of Arts - Social Work
Broward College
Fort Lauderdale, FL01-2020
Skills
- Ability to work in a team structure
- Complex Problem Solving
- Ability to Plan, Organize and Prioritize Work
- Ability to Analyze Quantitative Data
- Judgment and Decision Making
- Time Management
- Critical Thinking
- Adaptability and ability to work under pressure
- Proficiency with Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Customer Service
Languages
CREOLE
Full Professional
Timeline
Disability Specialist
HCA - PARALLON (TEMP )
03.2025 - 02.2026
Assistant Clinical Coordinator
Oncology Care Partners
12.2023 - 03.2025
Medicaid Service Coordinator
Medix Staffing Agency (Temp Position) Broward Health Emergency
02.2020 - 12.2023
Clinical Administrative Coordinator
ELITE LAB
04.2016 - 01.2020
Human Resources Coordinator
Cirrus Solutions
03.2014 - 03.2016
Bachelor of Arts - Global Studies
Florida International University
High School Diploma -
Hallandale Adult
Associate of Arts - Social Work
Broward College