Summary
Overview
Work History
Education
Skills
Certification
Locations
Affiliations
Languages
Timeline
Generic

CLEO TRAYLOR

Honolulu

Summary

Dynamic professional with extensive experience in customer service and case management, notably at CorePower Yoga. Proven ability in conflict resolution and accurate documentation, achieving high client satisfaction. Skilled in multi-channel communication and problem-solving, consistently delivering exceptional support and maintaining confidentiality in all interactions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Studio Coordinator / Manager

CorePower Yoga
Honolulu
01.2022 - 01.2025
  • Delivered daily customer service to 750+ members via phone, email, and in-person support.
  • Resolved escalated issues through calm communication, policy explanation, and problem‑solving.
  • Managed member accounts, processed payments, updated profiles, and documented all actions.
  • Completed clerical tasks including scheduling, digital record keeping, and operational reporting.
  • Trained staff on service protocols, system navigation, and communication standards.

Flexologist

StretchLab
Honolulu
01.2023 - 01.2024
  • Supported clients through service questions, bookings, and membership explanations.
  • Handled payments, account adjustments, retention conversations, and follow‑up communication.
  • Documented client notes and service utilization with attention to detail.
  • Maintained high customer satisfaction through clarity and professionalism.

Medical Case Manager

Hawai‘i Health & Harm Reduction Center
Honolulu
01.2021 - 01.2022
  • Assisted unhoused and vulnerable clients by connecting them with medical, housing, and social services.
  • Helped clients schedule and keep healthcare appointments while maintaining accurate case documentation.
  • Provided coordination during clients’ two‑week temporary stay at the facility, ensuring access to basic needs and ongoing support.
  • Worked collaboratively with healthcare providers, community agencies, and internal teams to ensure continuity of care.

Massage Therapist

Soothe LLC
Los Angeles
01.2014 - 01.2020
  • Delivered customer‑focused service to over 8,000 sessions, handling communication, expectations, and follow‑up.
  • Supported high‑profile clientele with confidentiality and professionalism.
  • Managed detailed client records, scheduling, and payment documentation.
  • Maintained a 4.9‑star average rating through exceptional service and client rapport.

Education

Graduate -

Center High School
Sacramento, CA
01.2007

Skills

  • Customer Service & Public Interaction
  • Multi‑Channel Communication (Phone, Email, In‑Person)
  • Billing Support & Account Updates
  • Conflict Resolution & De‑Escalation
  • Accurate Documentation & Data Entry
  • Policy Explanation & Guidance
  • Scheduling & Record Management
  • Problem‑Solving & Case Follow‑Up
  • Professionalism & Confidentiality

Certification

• NASM Certified Personal Trainer, 01/01/22
• 700‑Hour Massage Therapy Certification, 01/01/13
• 200‑Hour Yoga Certification, 01/01/13
• 300‑Hour Yoga Certification
• 50‑Hour PNF Certification – StretchLab, 01/01/23

Locations

  • Honolulu, HI
  • Los Angeles, CA
  • Sacramento, CA

Affiliations

Volunteer Songwriter – Songs of Love Foundation
2025 –Present
Write personalized, uplifting songs for children, teens and the elderly facing medical challenges. Each song is designed to reflect the person's personality, interests, and emotional needs, offering comfort, empowerment, and joy during difficult times.

Languages

Tagalog
Elementary

Timeline

Flexologist

StretchLab
01.2023 - 01.2024

Studio Coordinator / Manager

CorePower Yoga
01.2022 - 01.2025

Medical Case Manager

Hawai‘i Health & Harm Reduction Center
01.2021 - 01.2022

Massage Therapist

Soothe LLC
01.2014 - 01.2020

Graduate -

Center High School

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