Experienced and sales-focused professional with over 15 years of success in the beauty and retail industry. Specializing in client relations, customer service operations, revenue growth, and team leadership. Proven ability to lead and mentor, resolve concerns with professionalism and poise, and implement service strategies to enhance client satisfaction and retention. Passionate about the beauty industry with a deep understanding of product knowledge, trends, and the importance of a personalized customer experience.
- Managed store operations and ensured compliance with brand standards while driving sales growth.
- Cultivated a high-performing team through effective coaching and staff development initiatives.
- Oversaw daily operations, leading a team of artists to achieve sales targets and maintain high service standards.
- Implemented training programs that improved team performance and product knowledge, resulting in increased sales.
- Relationship Management
- Time Management and Organizational Skills
- Artistry
- Communication Skills
- Problem-Solving Skills
- Strategic Thinking
- Technical Proficiency