Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cleon "CJ" Warren

Shreveport

Summary

Experienced and sales-focused professional with over 15 years of success in the beauty and retail industry. Specializing in client relations, customer service operations, revenue growth, and team leadership. Proven ability to lead and mentor, resolve concerns with professionalism and poise, and implement service strategies to enhance client satisfaction and retention. Passionate about the beauty industry with a deep understanding of product knowledge, trends, and the importance of a personalized customer experience.

Overview

16
16
years of professional experience

Work History

Counter Manager

Estee Lauder
06.2022 - 06.2024
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Developed strong relationships with clients, resulting in repeat business and referrals.

Manager

Chanel Beaute'
03.2018 - 01.2021

- Managed store operations and ensured compliance with brand standards while driving sales growth.

- Cultivated a high-performing team through effective coaching and staff development initiatives.

Assistant Store Manager

MAC Cosmetics
02.2016 - 01.2018

- Oversaw daily operations, leading a team of artists to achieve sales targets and maintain high service standards.

- Implemented training programs that improved team performance and product knowledge, resulting in increased sales.

Key Holder

MAC Cosmetics
04.2014 - 02.2016
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.


Retail Makeup Artist

MAC Cosmetics
11.2008 - 04.2014
  • Enhanced clients'' confidence with tailored makeup applications for special events and daily wear.
  • Participated in ongoing training sessions to stay current on industry trends, new products, and best practices in makeup artistry.
  • Evaluated clients'' makeup preferences to create customized looks, showcasing the versatility and adaptability of various product offerings.
  • Streamlined client scheduling through efficient appointment management, reducing wait times and enhancing customer satisfaction rates.

Education

Homer High School
Homer, LA

Skills

    - Relationship Management

    - Time Management and Organizational Skills

    - Artistry

    - Communication Skills

    - Problem-Solving Skills

    - Strategic Thinking

    - Technical Proficiency

Timeline

Counter Manager

Estee Lauder
06.2022 - 06.2024

Manager

Chanel Beaute'
03.2018 - 01.2021

Assistant Store Manager

MAC Cosmetics
02.2016 - 01.2018

Key Holder

MAC Cosmetics
04.2014 - 02.2016

Retail Makeup Artist

MAC Cosmetics
11.2008 - 04.2014

Homer High School
Cleon "CJ" Warren