Cleothis Jones
Jacksonville
Summary
Results-driven Mortgage Specialist with expertise in customer education and debt management. Proven ability to analyze financial transactions, ensuring timely payments while effectively communicating repayment strategies. Detail-oriented professional with over 15 years of experience in customer service and mortgage processing. Recognized for strong problem-solving skills and effective communication, contributing to reduced past-due accounts and improved client understanding of repayment terms.
Overview
36
36
years of professional experience
Work History
Mortgage Specialist
Wells Fargo Bank
Jacksonville
08.2012 - 07.2024
- Processed payments from customers in a timely manner and tracked them accordingly.
- Defined repayment terms to consumers and educated on default consequences.
- Educated customers regarding actions and strategies for debt repayment.
- Confirmed on-time mortgage payments as per signed agreements, reviewing records monthly to reduce past-due accounts.
Customer Service Specialist
Wells Fargo, F/K/A Wachovia Bank
Jacksonville
01.1999 - 09.2011
- Provide product information, current bank policy, and procedural information to retail bank employees and financial centers.
- Provide technical support, utilizing screen navigation methods.
- Assist tellers with balancing their cash drawer, processing loan payments, or general teller transactions.
- Review legal documents such as Power of Attorney, Trust Agreements, and Guardianship papers for branch approval.
- Analyze complex financial transactions, brokerage accounts, annuities, and certificates of deposit for accuracy.
Loss Prevention Analyst
Wells Fargo F/K/A Wachovia Bank
Jacksonville
05.1988 - 02.1999
- Investigated and responded to large risk exposures.
- Identified and utilized a process to avoid losses.
- Negotiated with responsible parties on the reimbursement of losses to the Bank.
- Assisted law enforcement and field investigators with claims, suspicious activity, and reporting suspects to appropriate prevention systems.
Education
Associate of Science - Accounting
Florida State College
Jacksonville, FL12-2006
Skills
- Customer relationship management
- Conflict resolution
- Problem solving
- Regulatory compliance
Timeline
Mortgage Specialist
Wells Fargo Bank
08.2012 - 07.2024
Customer Service Specialist
Wells Fargo, F/K/A Wachovia Bank
01.1999 - 09.2011
Loss Prevention Analyst
Wells Fargo F/K/A Wachovia Bank
05.1988 - 02.1999
Associate of Science - Accounting
Florida State College
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