Gloire Sebabi

Results-driven Banking Professional with expertise in resolving complex customer inquiries and escalated issues while ensuring compliance with regulations. Skilled in account research and operational accuracy, delivering timely solutions and maintaining high service standards. Experienced in coaching team members and handling sensitive customer concerns with professionalism.

• Coach and mentor less-experienced bankers, providing guidance on mortgage processes, products, and best practices to support their professional development and success.
• Manage complex and high-level customer escalations, conducting thorough research and analysis to identify solutions and resolve issues effectively.
• Conduct detailed account research and review customer information to provide accurate recommendations and ensure appropriate resolution of complex mortgage matters.
• Consistently meet and exceed monthly, quarterly, and annual performance metrics while maintaining a strong focus on customer service, compliance, and operational excellence.
• Serve as a knowledgeable resource for colleagues by sharing expertise, answering complex questions, and helping bankers navigate challenging customer and mortgage scenarios.