Roemello Richmond
Durham,NC
Summary
Resourceful Mortgage Loan Specialist known for high productivity and efficient task completion. Possess specialized skills in loan processing, risk assessment, and regulatory compliance. Excel in critical thinking, problem-solving, and communication, ensuring seamless operations and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mortgage Loan Specialist
State Employees' Credit Union
Apex, NC
09.2022 - Current
- Determines whether clients are eligible for mortgage loans
- Reviews clients’ financial information to decide the amount they can borrow
- Files mortgage loan applications and keeps detailed client records
- Manages the contract and closing process
- Builds strong working relations with clients
- Advises clients on mortgage loan options and refinancing
- Follows all national, state, and local financial rules and regulations
- Maintains client confidentiality
- Uses common mortgage loan software.
SENIOR FINANCIAL SERVICES OFFICER
State Employees' Credit Union
Apex, NC
07.2021 - 09.2022
- Completed SECU Lending Certification Program & Exam
- Certified Tax Preparer
- Experience in Consumer and Real Estate Lending
- Completes monthly in-branch audits
- Partakes in branch collection efforts with delinquent personal loans, auto loans and Visa Credit cards
- Worked with underwriters to fix application problems and resolve issues
- Oversaw scheduling of timely loan closing to satisfy borrower needs
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Proactively identified solutions for customers experiencing credit issues
- Supervised loan personnel and motivated to maintain customer service and performance standards
- Interviewed applicants to assess loan requirements before suggesting various loan products
- Resolved discrepancies between borrowers, lenders and financial institutions with detailed orientation and efficiency
- Prepared documents for customers, submitting and overseeing through each step of the closing process.
SENIOR FINANCIAL SERVICES REPRESENTATIVE
State Employees' Credit Union
Durham, NC
01.2019 - 07.2021
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Identified sales opportunities and referred customers to branch partners in financial services
- Counted, verified and handled bank deposits and armored car transactions
- Handled various accounting transactions.
ASSISTANT SERVICE MANAGER
Texas Roadhouse
Holly Springs, NC
11.2017 - 01.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
ASSISTANT SERVICE MANAGER
Texas Roadhouse
Durham, NC
06.2017 - 11.2017
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
SERVER/TRAINER
Texas Roadhouse
Durham, NC
08.2015 - 06.2017
- Trained new team members on restaurant procedures, menu items and performance strategies
- Taught servers to memorize menu ingredients and provide information on preparation methods
- Provided continuous evaluation and feedback to server employees
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
ASSOCIATE IN ARTS (AA) -
Durham Technical Community College
Durham, NCHigh school diploma -
Riverside High School
Durham, NCSkills
- Lending
- Mortgage servicing
- Loan origination
- Credit analysis
- Loan Servicing
- Goal-Oriented
- Loan Officer Experience
- Financial Services
- Management
Languages
- English
- Spanish
Certification
- NMLS, Present
- Licensed Mortgage Loan Originator, Present
- NOTARY PUBLIC, Present
Additionalinformation - References
- Lynn Allen, Loan Originations VP, SECU, Raleigh, NC, (984)777-4071
- Lauren Massey, Former VPCO, SECU, Apex, NC, (919)215-2306
- Emily Bishop, Former VPCO, SECU, Durham, NC, (336)596-3551
- Ernie Carroll, Managing Partner, Texas Roadhouse, Holly Springs, NC, (919)577-1900
- Josh VonCanon, Managing Partner, Texas Roadhouse, Durham, NC, (919)417-8738
Timeline
Mortgage Loan Specialist
State Employees' Credit Union
09.2022 - Current
SENIOR FINANCIAL SERVICES OFFICER
State Employees' Credit Union
07.2021 - 09.2022
SENIOR FINANCIAL SERVICES REPRESENTATIVE
State Employees' Credit Union
01.2019 - 07.2021
ASSISTANT SERVICE MANAGER
Texas Roadhouse
11.2017 - 01.2019
ASSISTANT SERVICE MANAGER
Texas Roadhouse
06.2017 - 11.2017
SERVER/TRAINER
Texas Roadhouse
08.2015 - 06.2017
ASSOCIATE IN ARTS (AA) -
Durham Technical Community College
High school diploma -
Riverside High School
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