Cleshe Choice
Plano,TX
Summary
Experienced Mortgage Loan Specialist skilled in processing FHA, VA, CONV, USDA, FHA Streamlines, and IRRRL home loans. Manages high volumes of loan documentation in fast-paced settings, ensuring compliance and accuracy. Verifies tax, credit, and employment histories while collaborating with teams to improve processes and meet productivity targets.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Closer
Roth Staffing
Plano, TX
08.2025 - Current
- Coordinated with loan officers to finalize mortgage transactions, enhancing workflow and customer satisfaction.
- Coordinated with title companies to ensure timely document delivery to settlement agents, facilitating smooth closings.
- Prepared closing statements and ensured all documents were signed timely.
- Reviewed closing documentation for regulatory accuracy and compliance, minimizing risk of errors.
- Processed payoffs from other lenders as well as escrow accounts at the time of closing.
Mortgage Loan Processor
On Time Lending
Addison, USA
01.2018 - Current
- Created and completed loan submission packages.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Verified loan approvals against bank and government lending standards to ensure compliance.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Maintained complete confidentiality of all submitted information according to release guidelines.
- Coordinated resolution of underwriting conditions to facilitate timely loan processing.
- Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
- Collaborated with third-party vendors to resolve and clear loan closing requirements efficiently.
Customer Service Representative
Kay & CO Realty
PLANO, USA
07.2023 - 09.2025
- Delivered high level of service and support to each customer, paving the way for future business opportunities.
- Addressed customer service inquiries quickly and accurately.
- De-escalated stressful situations by maintaining a calm, friendly demeanor with upset customers.
- Cultivated relationships with customers, enhancing satisfaction and loyalty through product knowledge.
- Reviewed account and service histories to identify trends and issues.
- Streamlined processes and trained team members on best practices, improving overall service delivery.
Mortgage Loan Processor
PenFed Credit Union
PLANO, USA
01.2022 - 11.2022
- Reviewed applicant credit, personal references, and employment histories to assess qualifications for loan approval.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Submitted completed loan applications, including recommendations for underwriting approval or denial.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Organized and submitted completed loan packages to ensure timely processing and compliance.
- Prepared and delivered loan documents to title and escrow teams.
- Calculated appropriate rate locks and managed issuance of disclosures and waivers to align with lending policies.
Education
Associate of Arts -
Eastfield College
Mesquite, TX01-2014
High School Diploma -
Franklin D Roosevelt High School
Dallas, TX05.2006
Skills
- Closing documentation
- Document review
- Regulatory knowledge
- Compliance tracking
- Workflow management
- Financial analysis
- Customer engagement
- Deadline driven
Accomplishments
2024 Fastest Closing Mortgage Broker - Rocket Mortgage
Timeline
Mortgage Loan Closer
Roth Staffing
08.2025 - Current
Customer Service Representative
Kay & CO Realty
07.2023 - 09.2025
Mortgage Loan Processor
PenFed Credit Union
01.2022 - 11.2022
Mortgage Loan Processor
On Time Lending
01.2018 - Current
Associate of Arts -
Eastfield College
High School Diploma -
Franklin D Roosevelt High School