Cleta Hoehn
Virginia Beach,VA
Summary
Raised around cars, enough to love and learn how they work. Spent thirteen years at Pep Boys. Started as a driver then worked up to Assistant store manager. I have worked for Kramer and Merchants. I have also driven for Virginia Beach Public Schools.
Overview
8
8
years of professional experience
Work History
Service Representative
Priority Auto Group Inc.
Virginia Beach, VA
03.2014 - 04.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accepted payments and updated accounts with latest information.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Scheduled appointment to resolve more complex issues.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Serviced accounts, managing product access, reimbursement issues and product contracts totaling over $[Amount].
Education
Associate of Arts - Accounting And Business Management
Wright Business School
Olathe, KS04.2000
Skills
- Order and Refund Processing
- Creative Problem Solving
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Understanding Customer Needs
- Multitasking and Prioritization
- Inbound and Outbound Calling
- Time Management
- Computer Proficiency
- Inventory Management
Accomplishments
When starting out in this industry I started at the bottom. I worked hard because I love cars. I went from driver to parts manager, commercial manger, service, and then assistant store manager. This experience taught has me that even in another environment that having a strong ethic towards employees and customers result in high productivity.
Art and Cooking
I love to paint abstract 2 dimensional art and craft with unusual objects. I love to cook. I have been cooking since I was five with an Italian mom and a German dad. Very eclectic flavor for the pallet. I cook for my fellow employees every other Saturday.
Timeline
Service Representative
Priority Auto Group Inc.
03.2014 - 04.2022
Associate of Arts - Accounting And Business Management
Wright Business School
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