Cleta Mathis
Silverdale,WA
Summary
Dedicated with a successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
15
15
years of professional experience
Work History
Back End Clerk
Lowes Home Improvment
06.2012 - 08.2023
- Managed smooth processing of receiving paperwork to support office productivity.
- Input data into Genesis system to receive product in to the store system.
- Reviewed files, records and other documents to ensure accuracy.
- Making sure all receiving files are in order
- Answered and managed incoming and outgoing calls on a multi-line phone system.
- Clean up and properly disposed of hazmat material
- Handled all incoming and outgoing product to/from distributors and manufacturers
- Customer service and support
- Previously a cashier
Customer Service Representative
Toys"R"Us
11.2008 - 08.2012
- Handled customer inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered multi-line phone system.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Inventory/stock management.
- Shelving resets.
- Cashiering/customer service
Education
High School Diploma -
East Valley High School
Yakima, WA06.2000
Skills
- Materials Organization
- Update Records
- Data Entry
- Customer Service
- POS Systems Operations
- Customer Relations
- Inventory Management
- Retail Merchandising
- Power Equipment operator
- Hazmat Control
- Organizational Skills
Timeline
Back End Clerk
Lowes Home Improvment
06.2012 - 08.2023
Customer Service Representative
Toys"R"Us
11.2008 - 08.2012
High School Diploma -
East Valley High School
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