Cletus Amah
Clinton,MD
Summary
Detail-oriented network administrator skilled in network security, troubleshooting, and technical support. Proven ability to document configurations and implement security measures to enhance data integrity.
Overview
3
3
years of professional experience
Work History
Network Administrator
Wimora Technology
Silver Spring, Maryland
02.2025 - Current
- Managed network configurations and updates for optimal performance.
- Provided technical support to users and resolved connectivity issues.
- Monitored network security protocols to safeguard data integrity.
- Assisted in installing and maintaining networking hardware and software.
- Documented network changes and maintenance procedures to facilitate future troubleshooting.
- Collaborated with team members to troubleshoot complex network problems.
- Conducted regular system backups to ensure data availability and recovery.
- Implemented user access controls to enhance network security measures.
- Performed routine troubleshooting and network monitoring.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Conducted routine maintenance tasks, including patching cables and replacing defective components, to ensure network reliability.
- Liaised with network team to configure, implement, and administer LAN and WAN components.
- Supported various operating systems and server technologies.
- Worked closely with end users to solve problems related to hardware and software.
- Maintained inventory records of all hardware components to support efficient resource management.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Responded quickly to user requests for assistance with computer or network problems.
- Monitored system performance to ensure availability of all services and systems to authorized users.
- Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
- Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
- Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
Junior Network Administrator
Wimora Technology
Silver Spring, Maryland
07.2023 - 02.2025
- Monitored network performance with diagnostic tools, identifying and resolving issues proactively.
- Configured and maintained network devices, enhancing reliable connectivity across systems.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Installed security software to protect networks.
- Configured, monitored and maintained email applications or virus protection software.
- Increased system security and performance with proactive changes.
- Implemented and provided technical support for voice services and equipment.
- Documented network configurations and updates, creating a reference for future troubleshooting and maintenance.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Designed, configured and tested computer hardware and operating system software.
- Planned, tested and supported high-availability infrastructures.
- Promoted continuous improvement for IT governance processes.
- Analyzed equipment performance records to determine need for repair or replacement.
- Coordinated with vendors and company personnel to facilitate purchases.
- Conferred with network users about solutions to existing system problems.
- Consulted users to determine areas in need of improvement.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Led development of server infrastructure, overseeing quality control and staging processes.
- Submitted recommendations regarding infrastructure overhauls.
Education
Bachelor of Science - Cyber Security
Prince George's Community College
Upper Marlboro, MD11-2025
Skills
- Network configuration
- Network troubleshooting
- Network security oversight
- User access control
- VPN configuration
- System troubleshooting
- Technical support
- Performance monitoring
- Access issue resolution
- Active Directory knowledge
- Linux administration
- Virtualization technologies
- System upgrades
- Network monitoring
- Program installations
- Scripting languages
- Hardware maintenance
- Startup and shutdown management
- Data security
- Hardware expertise
Timeline
Network Administrator
Wimora Technology
02.2025 - Current
Junior Network Administrator
Wimora Technology
07.2023 - 02.2025
Bachelor of Science - Cyber Security
Prince George's Community College