Cleusa Depina
Brockton,MA
Summary
Hardworking Assistant Manager/Manager with background in quickly taking orders. Skillful and motivated individual who has managerial experience in fast food and customer service. Trained in food preparation. Focused on setting high expectations and raising service standards.
Skilled food science technician with experience in quality control and product development. Demonstrated strengths in analytical testing, process improvement, and ensuring compliance with safety standards. Made significant contributions to enhancing product quality and streamlining production processes for increased efficiency. Strong team collaboration skills with focus on achieving project goals within deadlines.
Overview
16
16
years of professional experience
Work History
Quality Assurance Food Safety Technician
Blount Fine Foods
Fall River, Massachusetts
06.2023 - Current
- Assisted with the implementation of new food safety programs throughout the facility.
- Reviewed batch records for completeness prior to product release.
- Tested food and beverage products to assess chemical properties and evaluate compliance with both production standards and federal requirements.
- Verified that product labels were accurate and in accordance with government regulations.
- Monitored production processes to ensure products met established specifications.
- Implemented corrective actions when non-conformances were identified during the inspection process.
- Prepared reports summarizing findings from inspections and tests conducted.
- Analyzed sample data using statistical methods to assess product conformance levels.
- Reported non-conforming results and trends to supervisor for corrective action
- Monitored on-going quality control data to check compliance with product specifications.
- Conducted routine inspections of production areas to verify cleanliness and sanitation protocols were followed.
- Reviewed recipe plans to identify and resolve concerns with ingredients in advance of major production activities.
- Identified trends in customer complaints and initiated appropriate corrective action plans.
- Investigated customer complaints related to product quality or safety concerns.
- Developed and maintained effective working relationships with internal customers, vendors, and suppliers.
- Mixed and cultivated ingredients to make reagents or manufacture food or beverage products.
- Maintained compliance with standards by keeping documents, policies, and records current and accurate.
- Prepared or incubated slides with cell cultures.
- Ensured compliance with all food safety regulations and standards.
- Recorded or compiled test results to prepare graphs, charts or reports.
- Documented test results according to company policies and procedures for traceability purposes.
- Participated in root cause analysis investigations as needed to identify potential issues or problems related to product quality or safety.
- Maintained laboratory equipment used for testing samples such as pH meters, thermometers, scales.
- Trained quality control and production team members in updated policies and work instructions.
- Provided training on food safety topics such as HACCP principles, GMP's, Food Allergens.
- Reviewed supplier certificates of analysis for accuracy prior to acceptance of materials into inventory.
- Performed daily audits of temperature logs, process flowcharts, and other quality documentation.
- Collaborated with other departments on continuous improvement initiatives aimed at enhancing overall product quality, safety performance.
Restaurant Assistant Manager/ Manager
Dunkin Donuts
Brockton, MA
01.2013 - 01.2019
- Responsible for handling disciplinary action and terminations of store staff (when necessary)
- Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints
- Provide ongoing training as needed regarding new products, promotions, policies etc
- Ensure store budget is met per district manager/franchisee
- Complete weekly food and paper inventory
- Complete daily cash management functions (cash reports, deposits etc
- In its entire)
- Complete weekly schedule for store personnel
- Responsible for creating store action plans to drive store performance around areas of opportunity
- Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds
- Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures
- Ensuring proper staff levels at all times for optimum scheduled times
- Make sure that on every shift the pic in charge is running the operations by shift coaching
Crew Member
Dunkin Donuts
Brockton, MA
01.2009 - 01.2012
- Making sure all machines are clean, and store is properly closed at night
- Making sure all food and bagels are prepped and ready for the store opening
- Counting and handling registers upon closing
- Providing swift and friendly service to customers
- Stocking and keeping stations clean
Education
Diploma - Massage Therapy
Everest Institute
Brighton, MA05-2004
Skills
- Reliable and punctual
- Neat, clean and professional appearance
- Reliable team worker
- Excellent multi-tasker
- GMP compliance
- Auditing techniques
- Corrective action implementation
- Sensory evaluation
- HACCP planning
- Calibration techniques
- Incident investigation
- Quality control analysis
- Chemical handling
- Product inspection
Timeline
Quality Assurance Food Safety Technician
Blount Fine Foods
06.2023 - Current
Restaurant Assistant Manager/ Manager
Dunkin Donuts
01.2013 - 01.2019
Crew Member
Dunkin Donuts
01.2009 - 01.2012
Diploma - Massage Therapy
Everest Institute