Cleveland Phillips
Summary
Detail-oriented and hardworking team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Research Analyst, Senior Research Analyst
Refinitiv - London Stock Exchange Group
12.2019 - Current
- My main role as a Senior Research Analyst is to conduct thorough analytical research to support our clients in their business decisions.
- Collaborated with staff to develop and implement best practices and accomplished all team goals.
- Gathered and organized information for research purposes.
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify risks and generate insights.
Human Resources Assistant
Panama Canal
05.2017 - 01.2019
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings
- Collaborated with management to build and implement effective, modern employment policies
- Aid with the daily administrative operations of the human resources department
- Offered departmental administrative support
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Maintained work structure by updating job requirements and job descriptions for all positions
Technical Support Representative
Canon
03.2014 - 02.2015
- Evaluated and responded to incoming sales leads and requests for technical support assistance
- Engaged end users and answered questions via email, phone, website live chat and in forums
- Configured hardware, devices and software to set up work stations for customers
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems
- To provide technical support and basic troubleshooting to multi functional printers, scanners and digital cameras over the phone or via email
Senior Technical Support Associate
Dell
12.2012 - 02.2014
- Removed malware, ransomware and other threats from laptops and desktop systems
- Patched software and installed new versions to eliminate security problems and protect data
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
Legal Assistant
Mossack Fonseca
10.2010 - 07.2012
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs
- Cooperated with legal teams to create performance documents for curative action planning
- Managed billable hour tracking, payroll, client invoicing and schedules for the attorney´s office
Bilingual Interpreter
Language Line Services
02.2007 - 10.2008
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
- Maintained message content, tone and emotion as closely as possible
Education
MBA - Business Administration
Universidad Latina De Panama
Panamá, Panamá08.2019
Postgraduate - Senior Management
Universidad Latina De Panama
Panama08.2019
Bachelor´s - Maritime And Ports Management
Universidad Interamericana de Panamá
Panamá, Panamá08.2015
Skills
- Bilingual Spanish/English
- Staff education and training
- Effective planning
- Office administration
- HR policies
- Recruitment
- Technical support
- Computer literacy
- Data entry
- Administrative support
- Business Administration
- Team player
- Problem solving
- Document filing
- Organizational development
- Customer service expert
- Maintaining files
- Talent management
- File and records management
- Excellent Communication Abilities
- Data Analysis
Languages
- English
- Spanish
References
Maudeline Barrios
London Stock Exchange Group
+507 65871086
maudeline.barrios@lseg.com
Edgardo Arosemena
Philips
+507 61518302
Timeline
Research Analyst, Senior Research Analyst
Refinitiv - London Stock Exchange Group
12.2019 - Current
Human Resources Assistant
Panama Canal
05.2017 - 01.2019
Technical Support Representative
Canon
03.2014 - 02.2015
Senior Technical Support Associate
Dell
12.2012 - 02.2014
Legal Assistant
Mossack Fonseca
10.2010 - 07.2012
Bilingual Interpreter
Language Line Services
02.2007 - 10.2008
MBA - Business Administration
Universidad Latina De Panama
Postgraduate - Senior Management
Universidad Latina De Panama
Bachelor´s - Maritime And Ports Management
Universidad Interamericana de Panamá
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