Cliff Fernandes
Bellevue,WA
Summary
Dynamic Food and Beverage Manager with extensive experience at P&O Cruises UK, excelling in team leadership and customer service excellence. Proven track record in enhancing dining experiences and maintaining high food standards, while ensuring compliance with health and safety regulations. Skilled in problem-solving and conflict resolution, driving operational success in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Food and Beverage Manager
P&O Cruise U.K
Service Manager
Banaras
15600 NE 8th St Suite O9, Bellevue, WA 98008
02.2024 - Current
Overseeing daily operations, ensuring exceptional customer service, managing staff, and maintaining high-quality food standards in an authentic Indian dining experience.
Service Manager
Thaal WA
Bellevue, WA
11.2021 - 01.2024
Overseeing daily operations, ensuring exceptional customer service, managing staff, and maintaining high-quality food standards in an authentic Indian dining experience.
Assistant Service Manager
P&O Cruises Uk
Worldwide
05.2015 - 03.2017
• Handled guest concerns and special requests to enhance dining experiences.
• Assisted in inventory control and ordering supplies to meet operational needs.
Restaurant Supervisor
P&o Cruises Uk
Worldwide
05.2012 - 09.2014
• Handled guest concerns and special requests to enhance dining experiences.
• Assisted in inventory control and ordering supplies to meet operational needs.
Head Server
P&o Cruises Uk
Worldwide
07.2007 - 04.2012
• Supervised and trained waitstaff to ensure exceptional dining experiences.
• Managed dining room operations, ensuring high service standards.
• Coordinated with kitchen staff to maintain smooth service flow.
• Handled guest inquiries and resolved service issues professionally.
• Ensured compliance with hygiene, safety, and cruise line standards.
Education
Institute of Hotel Management And Catering Technol
Goa, India Skills
Team Leadership & Training
Customer Service Excellence
Restaurant Operations Management
Food & Beverage Knowledge
Health & Safety Compliance
Problem-Solving & Conflict Resolution
Multitasking & Time Management
Timeline
Service Manager
Banaras
02.2024 - Current
Service Manager
Thaal WA
11.2021 - 01.2024
Assistant Service Manager
P&O Cruises Uk
05.2015 - 03.2017
Restaurant Supervisor
P&o Cruises Uk
05.2012 - 09.2014
Head Server
P&o Cruises Uk
07.2007 - 04.2012
Food and Beverage Manager
P&O Cruise U.K
Institute of Hotel Management And Catering Technol