Cliff Massey
Spokane,WA
Summary
Innovative entrepreneur and expert window cleaner with demonstrated success at Brightside Window Cleaner. Skilled in employing specialized equipment and nurturing client relationships, achieving 100% satisfaction. Capable of leading teams and enhancing operations, consistently exceeding expectations through superior communication and problem-solving expertise.
Overview
2026
2026
years of professional experience
Work History
Window Cleaner / Owner
Brightside Window Cleaner
1998 - Current
- Enhanced company reputation through meticulous attention to detail and excellent customer service.
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
- Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.
- Exhibited professionalism when interacting with clients, promptly addressing concerns and answering questions about the cleaning process.
- Streamlined workflow by effectively managing time, prioritizing tasks, and staying organized throughout the day.
- Cultivated long-lasting relationships with repeat clients through consistent delivery of exceptional workmanship and friendly interactions.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established foundational processes for business operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Finish Carpenter
AA Welsh
2004 - 2004
- Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
- Optimized workshop layout for better flow and efficiency, allowing for smoother project execution.
- Transformed outdated interiors into modern, functional spaces with innovative carpentry solutions.
- Inspected buildings to identify repair needs.
Education
ASHI - Home Inspection
Tacoma Community College
Tacoma, WAGeneral Studies
Bellevue College
Bellevue, WASkills
Motivated proven performer in overseeing and supervising proper procedures Committed to implementing a high employee moral and stellar customer service
Consistently meet or exceed company expectations and maintaining a high level of customer satisfaction
Established genuine rapport with clients Familiarize with personalities to quick map clients need the recommend appropriate solutions
Confident, articulate and professional speaking abilities Team leader and team player
Combine patience, determination, and persistence to troubleshoot client issues and ensure 100% satisfaction
Timeline
Window Cleaner / Owner
Brightside Window Cleaner
1998 - Current
Finish Carpenter
AA Welsh
2004 - 2004
ASHI - Home Inspection
Tacoma Community College
General Studies
Bellevue College