Cliff Yang
Phoenix
Summary
Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Overview
16
16
years of professional experience
Work History
Officer, Sr Service Specialist
Bank of America
01.2025 - Current
- Managed compliance with banking regulations, ensuring risk mitigation and adherence to policies.
- Mentored junior officers, fostering professional development and enhancing team capabilities.
- Implemented technology solutions that improved transaction accuracy and reduced processing errors significantly.
- Streamlined operational processes to increase efficiency and reduce turnaround times for transactions.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Officer, Sr. Accounting Specialist
Bank of America
01.2020 - 05.2025
- Managed operational workflows to enhance service delivery and efficiency.
- Developed and implemented training programs for new recruits, improving onboarding effectiveness.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Streamlined operational workflows to enhance efficiency and reduce processing time.
Preferred Sales Specialist
Bank of America
01.2019 - 05.2020
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Analyzed market trends to identify new sales opportunities and improve product positioning.
- Reduced customer wait times by efficiently prioritizing tasks and multitasking effectively during peak hours.
- Boosted customer satisfaction by providing timely and accurate responses to inquiries.
- Built strong relationships with clients, fostering long-term business partnerships.
- Improved client experience by offering tailored solutions that aligned with their goals and preferences.
Student Services Coordinator
University Of Phoenix
01.2010 - 01.2019
- Coordinated student services initiatives to enhance student engagement and satisfaction.
- Developed and implemented procedures to streamline enrollment processes for new students.
- Collaborated with faculty and staff to address student needs and improve service delivery.
- Managed documentation and reporting systems to ensure compliance with institutional policies.
- Coordinated academic advising services to help students select appropriate courses and maintain progress toward degree completion.
Education
MBA - Business Administration
University of Phoenix
Phoenix, AZ01.2013
Bachelor of Science - Business Communication
Arizona State University
Tempe, AZ01.2005
Skills
- Cultural awareness
- Strategic planning
- Innovation and creativity
- Budgeting and finance
- Work coordination
- Report writing
- Report preparation
Timeline
Officer, Sr Service Specialist
Bank of America
01.2025 - Current
Officer, Sr. Accounting Specialist
Bank of America
01.2020 - 05.2025
Preferred Sales Specialist
Bank of America
01.2019 - 05.2020
Student Services Coordinator
University Of Phoenix
01.2010 - 01.2019
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Communication
Arizona State University