Professional Summary
Overview
Work History
Education
Skills
Timeline

Cliffaun Pratt

AT&T
Charleston,WV
11
years of professional experience

Very driven retail associate with over six years of experience in customer service and team management. Proven ability to train staff and ensure seamless store operations to enhance customer experiences. Willing to take on daily challenges to ensure our store / company goals are met.

Work History

Retail Sales Associate

4 Years 9 Months
AT&T | 01.2022 - Current
  • Delivered exceptional customer service, ensuring satisfaction and loyalty.
  • Educated customers on product features, benefits, and promotions.
  • Processed sales transactions accurately using point-of-sale systems.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Assistant Manager

5 Years 6 Months
Champs Sports | 09.2015 - 03.2021
  • Assisted in managing daily operations to ensure smooth store performance.
  • Trained new staff on product knowledge and customer service standards.
  • Collaborated with team to execute merchandising strategies effectively.
  • Supervised day to day operations to meet performance and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Great leadership skills
  • Led team meetings to discuss goals, provide feedback, and foster collaboration.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Associate Degree in Business Management

Glenville State College | Braxton Wv | 08.2016

CPR Certification

Skills

Customer service
Teamwork
Problem-solving
Customer assistance
Flexible schedule
Professional appearance
Store maintenance
Customer follow-up
Great leadership ship skills/management
Reliable

Timeline

Retail Sales Associate

AT&T
01.2022 - CurrentRead More

Assistant Manager

Champs Sports
09.2015 - 03.2021Read More

Glenville State College

Associate Degree in Business Management
Read More
Cliffaun Pratt