Summary
Overview
Work History
Education
Certification
Languages
References
Timeline
Generic

Clifford Hayes

Carmichael,CA

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

IT Specialist

Self Employed Services
Mesa, AZ
11.2009 - Current
  • Assisted in the implementation of new technologies and systems to improve efficiency.
  • Conducted regular maintenance checks on computers, servers, and other IT equipment.
  • Provided technical support for users experiencing hardware or software issues.
  • Created user accounts, set up permissions, and monitored system security.
  • Monitored network performance and identified areas for improvement.

Systems Engineer I

Frank-Lin Distilleries
Fairfield, CA
02.2024 - 05.2024
  • Installed and configured server hardware components such as processors, memory modules, hard drives, RAID controllers, power supplies.
  • Configured and monitored network devices such as routers, switches, firewalls, and wireless access points.
  • Developed and maintained system documentation, including installation procedures, operational guidelines, and user manuals.

Electrical Technician

Scynce LED
Mesa, AZ
06.2023 - 02.2024
  • Tested existing electrical components to ensure proper functioning.
  • Repaired faulty wiring or replaced defective parts to restore functionality of circuits and systems.
  • Maintained records of all repairs performed on electrical systems.
  • Utilized specialized tools such as voltmeters, ammeters, ohmmeters., to diagnose problems within circuitry.

Electrical Technician

CollabraTech Solutions
Phoenix, AZ
12.2022 - 06.2023
  • Built panels containing relays, switches, circuit breakers., according to customer specifications.
  • Implemented preventive maintenance protocols to reduce downtime due to system failure or malfunctioning components.
  • Monitored the performance of existing equipment in order to identify potential areas of improvement.
  • Read and worked from electronic blueprint drawings.

Field Service Engineer

Retronix Semiconductor
Chandler, AZ
09.2022 - 12.2022
  • Provided onsite installation and configuration of hardware, software and related peripherals for customers.
  • Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
  • Conducted system tests to ensure proper functioning of hardware components.
  • Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices.

Machine Operator

Daicel Safety Systems America
Mesa, AZ
01.2022 - 09.2022
  • Set up and operate machine tools to produce precision parts and instruments.
  • Adjust machine settings to complete tasks accurately.
  • Troubleshoot malfunctions in equipment or processes.
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Perform periodic maintenance on machines such as cleaning and lubrication.

Support Engineer

Country Club Customz
Mesa, AZ
01.2017 - 12.2021
  • Configured and maintained network servers such as DNS, DHCP, FTP, and web servers.
  • Installed and configured operating systems including Windows Server 2008, 2012, 2016.
  • Managed user accounts on domain controllers using Active Directory.
  • Performed system backups for disaster recovery purposes.
  • Monitored system performance to ensure optimal functioning of services.

Education

GED -

Arizona Project Challenge
Queen Creek
07-2006

Certification

Google Computer Networking

Google Cybersecurity Foundations

Google Data Foundations

Google Sysadmin and IT Support

Google Tech Support Professional

ConnectWise Manage Engineer Training

LOTO

NFPA 70E

NFPA 70B

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Systems Engineer I

Frank-Lin Distilleries
02.2024 - 05.2024

Electrical Technician

Scynce LED
06.2023 - 02.2024

Electrical Technician

CollabraTech Solutions
12.2022 - 06.2023

Field Service Engineer

Retronix Semiconductor
09.2022 - 12.2022

Machine Operator

Daicel Safety Systems America
01.2022 - 09.2022

Support Engineer

Country Club Customz
01.2017 - 12.2021

IT Specialist

Self Employed Services
11.2009 - Current

GED -

Arizona Project Challenge

Google Computer Networking

Google Cybersecurity Foundations

Google Data Foundations

Google Sysadmin and IT Support

Google Tech Support Professional

ConnectWise Manage Engineer Training

LOTO

NFPA 70E

NFPA 70B

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