Clifford Heyward
Queens,NY
Summary
Driven professional with a track record of enhancing customer satisfaction and efficiency, notably at FedEx. Excelled in patient and package transportation, leveraging excellent communication and defensive driving skills. Achieved significant improvements in shipment processing methods, demonstrating a strong work ethic and decision-making abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Non Medical Emergency Transporter
Ride N Go
09.2020 - 03.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Promotions mobile transportation for patients needing assistance & from medical appointments.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Wire Technician
Sprint
09.2019 - 03.2020
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Installed wiring to build and maintain a communication network.
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
- Replaced Faulty wires.
- Maintained a detailed log of installations.
- Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
- Provided exceptional customer service by patiently explaining technical concepts and addressing client concerns in a timely manner.
Package Handler
FedEx
01.2008 - 02.2009
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Education
High School Diploma -
Campus Magnet Highschool
Queens, NY03.2009
Skills
- Customer Service
- Excellent communication abilities
- Defensive Driving Techniques
- Basic Mechanical Skills
- Patient Safety
- Patient Communication
- Transportation
- Patient transportation
- Active Listening
- Decision-Making
Timeline
Non Medical Emergency Transporter
Ride N Go
09.2020 - 03.2024
Wire Technician
Sprint
09.2019 - 03.2020
Package Handler
FedEx
01.2008 - 02.2009
High School Diploma -
Campus Magnet Highschool
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