Clifford Hobbs III
St. Petersburg
Summary
Dynamic and results-driven professional with strong leadership and problem-solving skills, honed at The Vinoy Resort and Hotel. Proven track record in enhancing customer satisfaction and team productivity through effective communication and training. Adept at managing high-pressure environments while maintaining quality service and fostering positive guest relationships.
Overview
11
11
years of professional experience
Work History
Assistant Service Manager
LALA St. Pete
05.2022 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Established rapport with guests through personalized interactions that led to repeat business.
Server/Bartender
Birch and Vine
11.2018 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Restaurant Manager
The Manhattan Casio
10.2021 - 01.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
Cook/Server
The Vinoy Renaissance Resort, St. Petersburg
01.2014 - 11.2018
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - Business Managment
St. Petersburg College
Clearwater, FLAssociate of Applied Science - Culinary Arts
Le Cordon Bleu
Austin, TX02-2009
Skills
- Customer service focus
- Strong leadership
- Problem-solving
- Critical thinking
- Trustworthy and honest
Affiliations
- St. Pete Pride, Board Member 2021-2024
- Euclid St. Paul's Neighborhood Asscoation, Board Member 2021-2022
- Leadership St. Pete, Graduate 2021
Timeline
Assistant Service Manager
LALA St. Pete
05.2022 - Current
Restaurant Manager
The Manhattan Casio
10.2021 - 01.2022
Server/Bartender
Birch and Vine
11.2018 - 04.2022
Cook/Server
The Vinoy Renaissance Resort, St. Petersburg
01.2014 - 11.2018
No Degree - Business Managment
St. Petersburg College
Associate of Applied Science - Culinary Arts
Le Cordon Bleu
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