Clifford Lester
Wilmington,NC
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Dependable waiter successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lifeguard Manager
Deep Springs Country Club
Stoneville, NC
05.2017 - 09.2021
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Monitored pool area for violations and potential hazardous situations.
- Carefully observed people to monitor pool activities and member safety.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.
- Operated, cleaned and maintained pool water filtrations and water intake and outlet systems.
- Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
- Scheduled 9 lifeguards to provide adequate coverage of pool areas during operating hours.
- Attentively monitored swimmers to identify distress.
- Entered water immediately to pull struggling swimmers to safety.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Gave private lessons to special needs students and taught floating techniques and treading water.
Restaurant Waiter
Ronnis Resturant
Madison, NC
09.2020 - 06.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Stock Person
Hundley's Grocery
Stoneville, NC
09.2015 - 10.2016
- Managed inventory storage in clean and organized fashion.
- Checked and pulled defective or expired products from shelves.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Removed debris and packaging from boxes and separated for recycling or disposal.
Education
Associate of Arts - Business
Cape Fear Community College
Wilmington, NC01.2023
High School Diploma -
Dalton Mcmichael High School
Mayodan, NC05.2020
Skills
- High Energy and Stamina
- Maintenance and Repair
- Warm and Friendly
- Self-Motivated
- Active Listening
- Decision Making
- Multitasking Abilities
- Interpersonal Communication
- First Aid and CPR
- Service-Oriented
- Transactions and Cash Handling
- Cool Under Pressure
- Menu Memorization and Presentation
Certification
- Licensed CPR & First Aid - 2017-2021
Timeline
Restaurant Waiter
Ronnis Resturant
09.2020 - 06.2021
Lifeguard Manager
Deep Springs Country Club
05.2017 - 09.2021
Stock Person
Hundley's Grocery
09.2015 - 10.2016
Associate of Arts - Business
Cape Fear Community College
High School Diploma -
Dalton Mcmichael High School