Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Clifford Marks

Charlotte,NC

Summary

Detail-oriented and knowledgeable professional with a passion for the aviation industry, seeking opportunities in administrative or operational support roles. Excited to leverage strong problem-solving skills, effective communication, and a background in customer service to ensure smooth operations and enhance passenger and team satisfaction in a fast-paced, safety-driven environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Driver

Lyft
01.2023 - Current
  • Ensured safe transport while following traffic rules and company policies.
  • Maintained vehicle day to day maintenance and cleanliness.
  • Delivered high-quality service by being polite and responsive to passenger needs.
  • Communicated with passengers about pickup/drop-off locations, arrival times, and delays.
  • Ensured safety measures for both self and passengers during all rides.
  • Reported any known accidents or unusual behavior to Lyft support or authorities.
  • Optimized efficient time management for scheduled pick-ups and drop offs.

Loadmaster

Atlas Air Worldwide
10.2018 - 06.2021
  • Monitored and performed loading and unloading of 747/777 Cargo planes with military and commercial charters.
  • Completed and maintained any paperwork regarding my missions such as Hazmat, Notes, DG, Customs, and more.
  • Used a scale to properly do weight and balance/load plans.
  • Ran main deck and lower deck controls to unload/load cargo.
  • Reviewed cargo documents/weights/destinations to ensure verification of paperwork and labels.
  • Verified all locks on planes to be secured and fully engaged.
  • Verified pallet weights/destinations and matched to load plan.
  • Supervised vendors to ensure the operation ran smoothly.

Cargo Agent

Atlas Air Worldwide
10.2018 - 01.2019
  • Ensured safety locks were secured throughout the aircraft
  • Verified pallet weights within the cargo shipment
  • Verified aircraft destinations as well as load plans
  • Supervised vendors to ensure operations ran smoothly
  • Ran both main and lower deck controls/ loading and unloading cargo

PC Technician

Plusone (Cox Communication)
03.2013 - 07.2015
  • Resolved cable internet email issues, ensuring uninterrupted service for educational institutions.
  • Helped lead technicians make minor repairs to computers.
  • Received 'Customer Experience Award' and 'Improved Customer Service Award' in 2011, contributing to an increase in customer satisfaction ratings.

Education

Business Administration -

University of Akron
Akron, OH
06.2009

High School Diploma -

Firestone High School
Akron, OH
01.2007

Skills

  • Safety Awareness
  • Communication Skills
  • Problem-Solving Abilities
  • Organizational Skills
  • Teamwork
  • Leadership
  • Physical Fitness
  • Adaptability
  • Familiarity with Regulations
  • Crisis Management
  • Punctual and reliable
  • Problem-solving
  • Time management

Certification

  • NC Driver's License - Class C
  • Boeing 747 CAT 1 Weight and Balance certification
  • Boeing 777 Weight and Balance certification
  • Boeing 767-300 Weight and Balance certification
  • Boeing 737-800 Weight and Balance certification
  • FACAOSSP certification
  • IATA DGR CAT 1-6 certification

Timeline

Driver

Lyft
01.2023 - Current

Loadmaster

Atlas Air Worldwide
10.2018 - 06.2021

Cargo Agent

Atlas Air Worldwide
10.2018 - 01.2019

PC Technician

Plusone (Cox Communication)
03.2013 - 07.2015

Business Administration -

University of Akron

High School Diploma -

Firestone High School

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