Clifford Meredith
Albany,OR
Summary
Pragmatic Business Operations Manager delivering a background in promoting the development and implementation of strategic plans for service excellence. Motivated leader known for leading talented teams that build lucrative customer relationships through process improvements. Ready for a new position that involves strategizing future goals for an established company.
Overview
15
15
years of professional experience
Work History
Business Operations Manager
Lionbridge Technologies Inc.
Corvallis, OR
11.2022 - Current
- Reviewed contracts with client to safeguard organizational interests before finalizing them.
- Performed regular audits of existing processes in order to identify areas requiring improvement or modification.
- Developed and implemented strategic business plans to increase operational efficiency.
- Maintained communication with internal stakeholders to ensure smooth operation flow.
- Monitored and evaluated performance metrics for all business operations activities.
- Analyzed customer data to identify potential areas of improvement in operations.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Collaborated with business partners to achieve consistency with departmental policies and standards including re-certification and approval of processes.
Technical Services Supervisor
Lionbridge Technologies Inc.
Corvallis, OR
03.2009 - 11.2022
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Responded to information requests from superiors, providing specific documentation.
- Built strong operational teams to meet process and production demands.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Formed and sustained strategic relationships with clients.
Education
Associate of Arts - Business Administration
Linn Benton Community College
Albany, ORBachelor of Science - Forest Recreation Resources
Oregon State University
Corvallis, ORSkills
- Productivity Improvement
- Operational Efficiency
- Project Management
- Budgeting and forecasting
- Strategic Planning
- Financial Management
- Staff Management
- Client Service
- Process Change & Implementation
Timeline
Business Operations Manager
Lionbridge Technologies Inc.
11.2022 - Current
Technical Services Supervisor
Lionbridge Technologies Inc.
03.2009 - 11.2022
Associate of Arts - Business Administration
Linn Benton Community College
Bachelor of Science - Forest Recreation Resources
Oregon State University
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