Clifford Wolfgram
La Mesa,CA
Summary
Dedicated Security Officer with proven skills in customer engagement, safety compliance, and problem-solving. Committed to maintaining a secure environment through effective communication and attention to detail.
Overview
47
47
years of professional experience
Work History
Security Officer
GardaWorld Security
San Diego, California
02.2023 - 06.2025
- Enforced company policies and procedures to maintain a secure environment.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and respond to potential security threats, enhancing overall safety and security of premises.
- Managed access control for visitors and staff at entry points.
- Responded promptly to alarms and incidents, coordinating with emergency services.
- Documented daily activities and incidents in detailed reports, facilitating management review and informed decision-making.
- Assisted in training new security personnel on protocols and procedures.
- Collaborated with law enforcement during investigations or emergencies.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Assisted in developing and implementing security policies and procedures, contributing to a more structured and effective security framework.
- Performed first aid and CPR when necessary during emergency situations.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Monitored CCTV systems to ensure safety and security of premises.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Security Officer
Allied Universal Security Services
San Diego, California
09.2012 - 01.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to proactively identify and address potential security threats.
- Enforced company policies and procedures to maintain a secure environment.
- Responded promptly to alarms and incidents, coordinating with emergency services.
- Documented daily activities and incidents in detailed reports to inform management and enhance security protocols.
- Assisted in training new security personnel on protocols and procedures.
- Collaborated with law enforcement during investigations and emergencies.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated reported incidents of theft or vandalism, compiling findings to support subsequent actions and improve security measures.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Assisted in the development and implementation of security policies and procedures.
- Performed first aid and CPR when necessary during emergency situations.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
Production Worker
Hallmark Circuits
San Diego, California
09.1984 - 11.1998
- Operated machinery to assemble electronic circuit boards efficiently.
- Inspected finished products for quality control and compliance standards.
- Maintained a clean and organized work area throughout the production shift.
- Collaborated with team members to optimize workflow and reduce downtime.
- Followed safety protocols to ensure a safe working environment at all times.
- Trained new employees on assembly processes and safety practices to enhance team skillset.
- Adjusted machinery settings based on production requirements and specifications.
- Documented production activities accurately for inventory and tracking purposes.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Inspected product quality prior to packaging and shipment.
- Identified and removed defective parts from production line, maintaining product quality and minimizing waste.
- Assisted in setting up production lines for manufacturing processes.
- Ensured proper labeling of completed products before shipping out.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Monitored production line operations, ensuring adherence to quality standards and operational accuracy.
- Attended regular training sessions to increase machine operating skills.
- Analyzed work orders to determine materials needed for each production batch.
- Organized storage areas for efficient item retrieval.
- Adhered strictly to established guidelines and procedures while performing duties.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Utilized computer software programs to record details related to production process.
- Troubleshot technical issues that arose during assembly process.
- Conducted routine maintenance checks on all machinery used in the production line.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Produced quality products by palletizing, packaging and assembling finished items.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Set up and operated production machinery according to specific standards and protocols of company.
- Met or exceeded target for on-time customer shipments.
- Hand-assembled needed parts with bolts and screws.
- Measured and weighed items to meet quality standards and prevent waste.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Separated products according to weight, grade and size of material to produce final product.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Classified defects from finished orders for record tracking and statistics.
- Reviewed incoming shipments against purchase orders to verify accuracy of contents.
Customer Service Representative
Fed Mart
San Diego, California
09.1978 - 06.1982
- Provided exceptional support to customers through effective communication and problem-solving.
- Assisted in resolving complaints promptly and efficiently, ensuring customer satisfaction.
- Collaborated with team members to streamline service delivery and improve customer experience.
- Utilized point-of-sale systems to process transactions accurately and swiftly.
- Educated customers about products and services to meet their needs effectively.
- Trained new staff on best practices for delivering excellent customer service consistently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and implemented insights to enhance service quality.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
Bachelor of Arts - Theology
Berean Bible College
San Diego, CA06-1982
Skills
- Willingness to learn
- Supply restocking
- Product organization
- Safety compliance
- Visual merchandising
- Store layout optimization
- Loss prevention
- Customer engagement
- Team collaboration
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Proper stacking and storage
- Product labeling
- Product tagging
- Shelf stocking
- Clear communication
- Safety processes and procedures
- Merchandise display
- Equipment cleaning
- Inventory reporting
- Loading dock safety
- Loading and unloading
- Customer service
- Verbal and written communication
- Cleaning procedures
- Order receiving
- Merchandise stocking
- Physical stamina
- Security monitoring
- Pallet management
- Stock rotation
- Customer relationships
- Positive attitude
- Energetic and outgoing
- Equipment operation
- Barcode scanning
- Friendly and personable
- Product restocking
- Warehouse safety
- Equipment monitoring
- Inventory cycle counting
- Paperwork completion
- Workplace organization
- Able to lift [number] lbs50
- Able to lift [number] lbs
- Shelf merchandising
- Warehouse operations
- Product displays
- Flexible schedule
- Workstation cleaning
- Complex Problem-solving
- Stock replenishment
- Price checking
- Stockroom maintenance
Languages
Spanish
Limited
English
Professional
Timeline
Security Officer
GardaWorld Security
02.2023 - 06.2025
Security Officer
Allied Universal Security Services
09.2012 - 01.2023
Production Worker
Hallmark Circuits
09.1984 - 11.1998
Customer Service Representative
Fed Mart
09.1978 - 06.1982
Bachelor of Arts - Theology
Berean Bible College