Clifford Lesia Reed
Fairfield,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Volunteer
First United Cumberland Presbyterian Church
Birmingham, AL
08.2011 - Current
- Collaborated with fellow volunteers in establishing a conducive work setting
- Followed supervisor's instructions and accomplished assignments within specified deadlines.
- Assisted in supporting community members.
- Contributed to the smooth functioning of community and public events by assisting with event logistics such as setup, breakdown, and preparation.
Case Manager
Birmingham Health Care
Birmingham, AL
05.2006 - 07.2011
- Developed service plans to assess clients' needs and monitor progress towards goals.
- Assisted clients by providing crisis intervention support in critical situations.
- Facilitated effective communication among clients, families, caregivers, and various agencies to fulfill client requirements.
- Maintained accurate case records and documentation in compliance with agency guidelines.
- Assisted clients in identifying available community support for their requirements.
- Provided referrals to suitable health care providers and community resources.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Consistently adhered to department and agency policies to ensure efficient monitoring through meticulous maintenance of logs and electronic client records.
- Followed strict ethical guidelines to maintain the confidentiality of clients' information.
- Assessed treatment plans in accordance with individual goals and healthcare standards.
- Recorded and analyzed patient treatment plans ensuring accuracy of medication effectiveness.
- Established and maintained relationships to meet community needs and avoid service duplication.
Director Housing Operation and Resident Service
Brevard Housing Authority
Merritt Island, FL
05.2003 - 07.2005
- Effectively executed strategies that led to a significant improvement in staff productivity, enhancing the overall efficiency of the department.
- Directed day-to-day operations, maintaining adherence to HUD regulations and organizational policies.
- Collaborated with fellow Directors to create long-term plans for the agency.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Led the department in budgeting and financial planning activities.
- Collaborated with other Directors to review and evaluate progress on strategic initiatives in scheduled sessions.
- Implemented improvements to enhance operational performance among staff.
- Developed policies and procedures ensuring adherence to HUD regulations and guidelines.
- Achieved maximum productivity levels by coordinating resources across public housing, Housing Choice Vouchers, and Resident Services staff.
- Served as a public spokesperson at agency events.
- Summarized key developments within department for board meetings through prepared presentations.
- Recruited, hired and trained employees on operations and performance expectations.
- Guided and motivated staff to drive maximum performance.
- Issued solutions for problematic situations, enhancing compliance within the department.
- Supported work-life balance to improve staff morale.
- Engaged in dialogue with residents, using excellent verbal skills to identify and address their needs and concerns.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Business Administration
College of Alameda
Alameda, CA05-1981
Skills
- Data Entry
- Operations Support
- Telephone Etiquette
- Clerical Support
- Food Distribution
- Community Engagement
- Community Service
- Positive Attitude
- Alabama Driver's License
Timeline
Volunteer
First United Cumberland Presbyterian Church
08.2011 - Current
Case Manager
Birmingham Health Care
05.2006 - 07.2011
Director Housing Operation and Resident Service
Brevard Housing Authority
05.2003 - 07.2005
Bachelor of Science - Business Administration
College of Alameda
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