Summary
Overview
Work History
Education
Skills
portfolios & profiles
Certification
Timeline
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Cliffstine Taylor

Summary

Focused and dependable Dental Professional providing exceptional customer service to patients in a dental office environment. Effective time management and interpersonal skills with the ability to understand insurance and various coverage plans. Hardworking, educated and willing to go the extra mile to complete any task.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Caregiver

Career Break
09.2020 - Current
  • Created safe and engaging learning environment for child with various learning styles.
  • Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
  • Supported cognitive development with age-appropriate learning materials and educational games.
  • Instructed child in crafts and other activities to promote gross and fine motor skills.
  • Developed lessons and activities to promote child's physical and emotional development.

Operations Manager

Great Expressions Dental Centers
06.2018 - 09.2020
  • Acted as main point of contact for patients, doctors and staff by closely reviewing dental charts and maintaining high levels of communication
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Coordinated front office duties, including customer service, patient scheduling, and billing
  • Answered phone calls and messages for the dental facility, scheduling appointments and handling patient inquiries
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.

Expanded Duties Dental Assistant

Great Expressions Dental Centers
03.2015 - 06.2018
  • Proficiently assist dentist with diagnostic, preventative, endodontic, surgical and Invisalign procedures
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment
  • Contacted patients regarding unpaid and underpaid accounts to resolve any issues
  • Processed accounts receivable and accounts payable
  • Explained treatment procedures and instructed patients on home care guidelines.

Dental Assistant

Smile Design Dental
06.2012 - 03.2015
  • Assist Dentist with composites, veneers, extractions, crown prep, crown seat, bridges, inlays, onlays, dentures, partials, root canal therapy, bone grafts, implants, Invisalign, and CEREC
  • Assist Hygienist with root planning, prophylaxis treatments, and periodontal charting
  • Inventory and take charge of ordering supplies for office
  • Schedule appointments and verify insurance with insurance companies
  • Take impressions and Digital X-rays
  • Partake in office bleaching on patients with Zoom equipment

Education

B.S. Healthcare Administration -

Columbia Southern University
12.2015

Dental Assisting -

Everest Institute
06.2012

Skills

  • Dental Office Administration
  • Dental Radiography
  • Chairside Assisting
  • Patient Data Gathering
  • Claims Processing
  • Data Entry
  • Detail Oriented
  • Dental Materials Knowledge
  • Proper Phone Etiquette
  • Insurance Verification
  • Analytical Skills
  • Customer Service

portfolios & profiles

Preferred Name: Taylor         ・          LinkedIn: www.linkedin.com/in/CliffstineTaylor

Certification

  • Expanded Functions Dental Assistant
  • CompTIA Security+
  • CPR & BLS

Timeline

Caregiver

Career Break
09.2020 - Current

Operations Manager

Great Expressions Dental Centers
06.2018 - 09.2020

Expanded Duties Dental Assistant

Great Expressions Dental Centers
03.2015 - 06.2018

Dental Assistant

Smile Design Dental
06.2012 - 03.2015

B.S. Healthcare Administration -

Columbia Southern University

Dental Assisting -

Everest Institute

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Cliffstine Taylor