Summary
Overview
Work History
Education
Skills
Timeline
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Cliffton James

Supervisor/ Annuity Speclist
Waterloo,IA

Summary

I am a 40 yr old, supportive team lead with 5 years of experience leading teams efficiency. Hardworking team player forward thinking to identify trends and develop strategies to improve overall job efficiency and a very quick learner!

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Team Lead

AutoZone
Des Moines, Iowa
04.2022 - 08.2023
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Open and Close Store Counting Drawers
  • Handling Customer Complaints and Returns

Assistant Manger

Dollar General Store
Des Moines, Iowa
10.2022 - 01.2023
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Stocked Weekly
  • Daily Bank runs for money drops

Annuity Specialist

Sammons Financial Group
Des Moines, Iowa
12.2021 - 04.2022
  • Analyzed customer needs to provide customized insurance solutions.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Calculated premiums and established payment methods for sales.
  • Analyzed risk factors to recommend appropriate coverage levels.

Call Center Sales Supervisor

Marketlink An Allied Global
Des Moines, Iowa
05.2018 - 12.2021
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Communicated product quality and market comparisons by creating sales presentations.

Education

High School Diploma -

East High School Waterloo,ia
Waterloo, IA
09.1996 - 05.2000

Early Childhood Education

Kirkwood Community College
Cedar Rapids, IA

Skills

Excel Power Point /10 key /Teams/ Zoom/

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Timeline

Assistant Manger

Dollar General Store
10.2022 - 01.2023

Team Lead

AutoZone
04.2022 - 08.2023

Annuity Specialist

Sammons Financial Group
12.2021 - 04.2022

Call Center Sales Supervisor

Marketlink An Allied Global
05.2018 - 12.2021

High School Diploma -

East High School Waterloo,ia
09.1996 - 05.2000

Early Childhood Education

Kirkwood Community College

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Cliffton JamesSupervisor/ Annuity Speclist