Clifton Ballard
Cuba,NM
Summary
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
13
13
years of professional experience
Work History
Cashier Supervisor
Chaco Trade Center
Cuba, New Mexico
02.2020 - Current
- Processed refunds and exchanges promptly according to established policies.
- Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Analyzed sales data to identify trends and opportunities for growth.
- Performed daily bank deposits accurately and within company guidelines.
- Ensured compliance with federal, state, local laws related to cash management practices.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Greeted customers and responded to requests for information.
- Refilled propane bottles.
Deli Clerk
John Brooks Supermart
Milan, New Mexico
05.2019 - 08.2019
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Offered suggestions for additional items that would complement customer's order selections.
- Stocked shelves with fresh items daily.
- Adhered to health regulations regarding food handling and sanitation standards.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Maintained cleanliness of the deli area and equipment.
- Assisted customers with selecting products from the deli case or menu board.
Bingo Clerk
Fort Hall Casino
Pocatello, Idaho
08.2013 - 08.2018
- Conducted daily audits to ensure accuracy of financial records.
- Provided support for other staff members when needed during peak hours or special events.
- Maintained accurate records of gaming activity and transactions.
- Provided exceptional customer service by answering questions about game rules, prizes, and promotions.
- Managed supplies inventory for bingo games, such as daubers and paper cards.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to gaming operations.
- Collected fees for admission into games or special promotions.
- Balanced cash drawer at the end of each shift.
- Processed credit card payments from customers who wished to purchase additional bingo cards or items from concessions stand.
- Assisted in resolving disputes between players regarding winning numbers or jackpots.
- Recorded customer winnings and payouts in accordance with state regulations.
Server
Fort Hall Casino
Pocatello, ID
08.2012 - 08.2013
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
Education
Associate of Science - Culinary Arts
Navajo Technical University
Crownpoint, NM05-2020
High School Diploma -
Crownpoint Jr/Sr High
Crownpoint, NM05-2003
Skills
- Point of sale systems
- Cash handling
- Customer service
- Employee training
- Team building
- Workplace organization
- Cashier supervision
- Cashier training
- Policy enforcement
References
- Edred Jay - (208) 232-9413
- Reana Yazzie - (208) 252-0273
- Dennis Buckman - (208) 217-8329
Timeline
Cashier Supervisor
Chaco Trade Center
02.2020 - Current
Deli Clerk
John Brooks Supermart
05.2019 - 08.2019
Bingo Clerk
Fort Hall Casino
08.2013 - 08.2018
Server
Fort Hall Casino
08.2012 - 08.2013
Associate of Science - Culinary Arts
Navajo Technical University
High School Diploma -
Crownpoint Jr/Sr High