Clifton Cox II
Enterprise,AL
Summary
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Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Army Air Force Exchange Service
06.2018 - Current
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Worked well with teammates and accepted coaching from management team.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular equipment maintenance checks, identifying potential issues before they escalated into costly repairs or downtime.
Food Service Worker
Army Air Force Exchange Service, AAFES
06.2010 - 06.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Customer Service Associate
Movie Gallery
03.2008 - 06.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Stocker
Dollar Tree
11.2007 - 03.2008
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise
- Maintained effective team member communication.
Education
No Degree - Psychology
Enterprise State Community College
Enterprise, AL05-2017
High School Diploma -
Leesville High School
Leesville, LA05-2007
Skills
- Data entry
- Critical thinking
- Active listening
- Customer service
- Cash management
- Cash handling
- Motivational skills
- Workload management
Certification
- ServSafe Certification - Expiration- 09/2/2025
- Environmental Officer Training (EO), [Directorate of Public Works, Environmental and Natural Resources Division on Fort Novosel, Alabama - 10/16/2024
- Ethics for Supervisors - 03/11/2024
- Food Financials-Gross Profit-07/28/2023
- Workforce Management- 06/13/2023
- Anti-Money Laundering Training 12/24/2024
- Enhancing the Customer Experience- 08/13/2015
Timeline
Food Service Supervisor
Army Air Force Exchange Service
06.2018 - Current
Food Service Worker
Army Air Force Exchange Service, AAFES
06.2010 - 06.2018
Customer Service Associate
Movie Gallery
03.2008 - 06.2010
Stocker
Dollar Tree
11.2007 - 03.2008
No Degree - Psychology
Enterprise State Community College
High School Diploma -
Leesville High School
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