CLIFTON E. HOLLONQUEST
Vail
Summary
USAF Veteran with 20 years of military service. I have accumulated over 16 years of Project/People Management experience. I have years of knowledge with Six Sigma Green Belt, Scrum Master, and Information Technology Infrastructure Library (ITIL) principles and trainings. I have 4 years of experience as a Quality Assurance (QA) inspector. While in this position, I gained familiarity with multiple management systems. While I was the Product Improvement manager (PIM) I was responsible for the integration of the KC-46 to the Air Force inventory. These experiences provided me with agile and out of the box thinking. I have obtained an SCI clearance and while working at Lockheed Martin my clearance was renewed. I am looking to transition into information technology, business analyst, program manager roles. I have attended multiple certification training and have a broad range of experience including IT Specialist, Business Analyst, Program Manager, Portfolio Management or Technical Support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Assurance (QA) Inspector
USAF
02.2014 - 10.2019
- Monitored the implementation of processes, methodologies and standards that ensure that products developed will be up to the required quality standards.
- While working QA Duties included: Set testing goals and requirements, establish a clear workflow, check compliance with industry standards, implemented risk-based testing, conducted regression testing frequently.
- Completed over 360 inspections annually. Discovered and eliminated 378 critical discrepancies. Providing remedial training for offending members.
Geek Squad Consultation Agent/Technician
Best Buy - Geek Squad
09.2022 - Current
- Provided feedback and training to store teams as well as assists with in-store stock repairs. Increasing knowledge of the entire Geek Squad Team.
- Understood customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps. While reducing customer wait times by 20 percent.
- Clearly communicate and partner with team members. Detailing work schedules and daily assigned positions.
System Integrated Business Analyst Associate Mgr.
Lockheed Martin
08.2021 - 03.2022
- Managed Enterprise Business Services (EBS) resources for Space system portfolio based out of Sunnyvale, CA.
- Audited multiple programs achieved up to 15% rise in the efficiency within 3 major projects.
- Planned, wrote, and reviewed proposals for EBS personnel, equipment, and facilities as they integrated with Lockheed Martin’s Space Systems Line of Business (LOB)
- Coordinated weekly meetings with project team leads for problem solving and building relationships. Ensuring transparency between project leaders and EBS.
- Renewed Security Clearance; Left due to moving to Arizona
Product Improvement Manager (PIM)/ Continuous Proc
USAF
02.2015 - 09.2019
- Identified and manage all deficiencies related to Aircraft, equipment, parts, and support services. Returned 3.7 in warranties, and increased productivity by 15 percent.
- Schedule, manage and maintain video teleconferences for multiple programs. The military liaison multiple different agencies.
- Promoted product and process improvements training for McConnell AFB personnel. Increased awareness of warranty, repair, and idea programs to all air force members.
- Processed, tracked, and closed 983 Deficiency Reports (DR’s). Increased part reliability by 30 percent. Generated and tracked over 204 new repair contracts. Also, returned more than 1 million in Air Force funds.
- Managed the CPI/LSS program and was responsible for strengthening agency capabilities and improving productivity, performance against mission (availability, reliability, cycle time, investment, and operating costs), safety, flexibility to meet mission needs, and energy efficiency.
- Completed 3 CPI events, removed 386 minutes of waste while streamlining processes. Improved proficiency by 60 percent.
- Independently assessed/managed Wing programs and capabilities validates and verifies Wing, Group, & Squadron self-assessment program results. Managed Self-Assessment Program to ensure Management Internal Control Toolset (MICT) is accurate & up to date. Provide feedback to Function Area Managers (FAM) on checklist quality, Staff Assistance Visits (SAV) effectiveness and trends identified.
Education
Associate of Science - Pre-Engineering
Pima Community College
Tucson, AZAssociate Degree in Applied Science (AAS) - Aerial Maintenance Technology
Community College of the Air Force
Montgomery, AL06.2014
Associate Degree in Applied Science (AAS) - Aerospace Ground Equipment Technology
Community College of the Air Force
Montgomery, AL12.2000
Skills
- Clear verbal and written communication
- Effective team leadership
- Critical thinking abilities
- Proficient in prioritizing tasks
- Integrated risk and cost analysis
- Performance tracking
- Experienced in technical applications
- Agile project management
- Experienced in software tools
- Data-driven insights
- Budget management
- Organizational time strategies
- Attentive listening
- Skilled in remote meeting facilitation
- Mathematical analysis
- Skilled in maintaining composure under pressure
Certification
- CCAF (Community College of the Air Force) Montgomery, AL
- Green Belt Certification Completion Date: September 2015
- Air Force Inspection Systems (AFIS) Training Completion Date: February 2016
- Quality Assurance Management Training Completion Date: February 2016
- Cyber Awareness Training Completion Date: December 2019
- LeaderQuest, an ACI Learning Company Centennial, CO
- Computer Support Specialist, Certification Completion Date: June 2021
- Axelos – ITIL v4 Foundation
- CompTIA A+ 1001 & 1002
- CompTIA Security+ 501 CML
- CompTIA Network+ 007 CML
- SSGI (Six Sigma Global Institute) Boston, MA
- Scrum Master Certification Training Completion Date: January 2023
Timeline
Geek Squad Consultation Agent/Technician
Best Buy - Geek Squad
09.2022 - Current
System Integrated Business Analyst Associate Mgr.
Lockheed Martin
08.2021 - 03.2022
Product Improvement Manager (PIM)/ Continuous Proc
USAF
02.2015 - 09.2019
Quality Assurance (QA) Inspector
USAF
02.2014 - 10.2019
Associate Degree in Applied Science (AAS) - Aerial Maintenance Technology
Community College of the Air Force
Associate Degree in Applied Science (AAS) - Aerospace Ground Equipment Technology
Community College of the Air Force
Associate of Science - Pre-Engineering
Pima Community College