Dynamic program manager with expertise in partnership building, customer engagement, and proposal writing. Proven ability to enhance service delivery and drive continuous improvement initiatives across multiple locations.
Overview
27
27
years of professional experience
Work History
Class A CDL Driver
Thompson Trucking
Charlotte, NC
11.2013 - 08.2025
Conducted pre-trip inspections, ensuring vehicle compliance with safety standards and optimal operational readiness.
Maintained accurate logs of driving hours, mileage, and fuel consumption in accordance with federal regulations.
Communicated effectively with dispatch to coordinate deliveries and resolve any route challenges promptly.
Operated Class A vehicles safely across diverse routes, adhering to all traffic regulations and safety protocols.
Area Program Manager
The Simple Life Service
Gastonia, NC
05.2006 - 01.2013
Developed and implemented strategic program initiatives to enhance community engagement and service delivery.
Led cross-functional teams to streamline operations and improve service quality across multiple locations.
Managed budget allocations and resource distribution for optimal program effectiveness and efficiency.
Established performance metrics to evaluate program outcomes and drive continuous improvement initiatives.
Mentored staff in best practices for program management, resulting in enhanced team performance and morale.
Conducted regular assessments of program activities, ensuring alignment with organizational goals and objectives.
Ensured compliance with all relevant regulations by staying up-to-date on industry standards and legal requirements.
Residential Counselor
Community Living Concepts
Statesville, NC
06.1998 - 07.2011
Developed and implemented individualized support plans for residents to enhance daily living skills.
Facilitated group activities to promote social interaction and community integration among residents.
Monitored behavioral patterns and provided crisis intervention to ensure resident safety and well-being.
Collaborated with multidisciplinary teams to assess needs and coordinate appropriate care services.
Rehabilitation Therapist
Pathways
Gastonia, NC
03.2002 - 01.2006
Developed individualized rehabilitation plans to enhance patient recovery and mobility
Collaborated with multidisciplinary teams to ensure comprehensive patient care
Implemented evidence-based therapeutic techniques for diverse patient populations
Monitored and documented patient progress, adjusting therapies as needed
Promoted overall health and wellness for patients through holistic approaches incorporating both physical and mental well-being components into treatment plans.