CLIFTON RAMSEY
IT Professional
Catonsville,MD
Summary
A detail-focused networking professional equipped with substantial hands-on experience in network maintenance and support. Proven ability to optimize network performance and resolve complex technical issues. Valued team member known for adaptability and results-driven approach, integrating technical skills with strong communication abilities.
Projects
Cyber Security Projects
https://cliftons-organization.gitbook.io/clifton-h-ramsey-cyber-security-projects
Overview
5
5
years of professional experience
7
7
Certifications
4
4
years of post-secondary education
Work History
Professional Development
Self Employed
Catonsville, Maryland
07.2023 - Current
- Dedicated time to advancing technical skills and certifications while balancing personal travel and relocation from California to Maryland.
- Successfully passed the CompTIA Cybersecurity Analyst+ certification exam in November 2023, following extensive study and practice exams.
- Completed multiple cybersecurity projects to enhance practical knowledge and hands-on experience with industry-standard tools.
- Passed the Microsoft Certified: Azure Fundamentals (AZ-900) certification exam in February 2024 after focused preparation.
Network Technician
EMD Networking Inc.
Visalia, California
08.2022 - 07.2023
- Managed IT networking for 100+ companies, reducing Windows server downtime with ConnectWise, Ninja, and Huntress.
- Achieved 98% client satisfaction through clear, timely issue resolution.
- Analyzed, tested, and maintained network systems in 24/7 operations.
- Installed cabling, routers, and telecommunication systems at multiple client sites.
- Resolved issues faster than on-site visits using Wireshark, RDP, and TeamViewer, saving time and resources.
Customer Service Agent (Technology Support)
Geek Squad - Best Buy
Scottsdale, Arizona
10.2017 - 05.2022
- Primary point of contact for technology support, providing timely assistance and troubleshooting across Windows and Mac OS systems. Resolved an average of 50+ customer issues per week, maintaining a 97% customer satisfaction rating.
- Coached team members on repair procedures and customer experience best practices, which resulted in improved customer feedback and more efficient service delivery.
- Resolved issues related to Microsoft Office Suite, Anti-Virus/Anti-Malware, hardware and software troubleshooting, data recovery, cryptography, and data migration.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Education
Bachelor of Science - Electrical Engineering
Arizona State University
Tempe, AZ 08.2019 - 12.2021
Associate of Science - Electrical Engineering
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ 08.2016 - 05.2019
Skills
- VoIP Systems
- Switches and routers
- Technical Troubleshooting
- Wireless Networking
- Network Administration
- Cloud Services (Digital Ocean, Azure, AWS)
- Virtualization Technologies (Hyper-V, VirtualBox, VMware)
- Customer Service (Ticket Management, User Support)
- LAN and WAN Management
- Printer Support
- Powershell / Bash
- Remote Access Solutions (TeamViewer, Splashtop)
Certification
- CompTIA Cybersecurity Analyst+ - Computing Technology Industry Association (CompTIA)
- CompTIA Security+ - Computing Technology Industry Association (CompTIA)
- CompTIA Network+ - Computing Technology Industry Association (CompTIA)
- CompTIA A+ - Computing Technology Industry Association (CompTIA)
- Microsoft AZ-900 Fundamental
- IBM's Generative AI Fundamentals
- Amazon Web Services (AWS) Certified Cloud Practitioner
- HackTheBox Certified Defensive Security Analyst (CDSA) [IN-PROGRESS]
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceWork from home option401k matchPersonal development programsStock Options / Equity / Profit SharingPaid sick leaveTimeline
Professional Development
Self Employed
07.2023 - Current
Network Technician
EMD Networking Inc.
08.2022 - 07.2023
Bachelor of Science - Electrical Engineering
Arizona State University
08.2019 - 12.2021
Customer Service Agent (Technology Support)
Geek Squad - Best Buy
10.2017 - 05.2022
Associate of Science - Electrical Engineering
Maricopa Community Colleges - Scottsdale Community College
08.2016 - 05.2019
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