Clifton Samuel
Reisterstown,MD
Summary
Professional service technician with expertise in diagnostics, repairs, and maintenance of diverse systems and equipment. Proven track record of exceeding performance targets through effective teamwork and collaboration. Strong adaptability and reliability in fast-paced environments. Proficient in troubleshooting, customer service, and technical problem-solving, with management experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Led Service Technician
Thompson Gas
10.2024 - Current
- Oversaw installation and maintenance of gas systems, ensuring compliance with safety regulations.
- Trained and mentored junior technicians on equipment handling and troubleshooting techniques.
- Diagnosed and resolved service issues, enhancing customer satisfaction through effective communication.
- Developed standard operating procedures to improve efficiency in service delivery processes.
- Conducted regular inspections and preventative maintenance to minimize equipment downtime.
- Collaborated with cross-functional teams to streamline workflow and enhance service response times.
- Implemented training programs focused on safety protocols and operational best practices for staff development.
- Analyzed service reports to identify trends, driving strategic improvements in operations management.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
Service Technician
Pep Up
03.2021 - 10.2024
- Diagnosed and repaired equipment malfunctions efficiently to minimize downtime.
- Conducted routine maintenance checks to ensure optimal performance of machinery.
- Collaborated with team members to develop solutions for recurring technical issues.
- Trained new technicians on safety protocols and equipment handling procedures.
- Led troubleshooting efforts on complex repairs, mentoring junior technicians in best practices.
- Streamlined workflow processes, enhancing service delivery times and customer satisfaction.
- Utilized diagnostic tools to identify issues and implement corrective actions effectively.
Propane Service Technician
Griffith Energy Services
11.2018 - 03.2021
- Installing propane tanks, lead technician of propane department, gas checks, cathodic testing, repair gas leaks, install monitors, propane delivery driver, propane tank inventory, install oil tanks.
Propane Service Technician
AmeriGas Propane Exchange
12.2017 - 11.2018
- Servicing and installing propane containers as well as finding and fixing LP leaks, delivery to residential and commercial customer.
Delivery Driver
Nestlé Waters North America
03.2015 - 12.2017
- Delivery of water and other products to various stores, commercial and residential homes. Maintaining and building new relationships with customers. Driving and maintaining my route.
Installer
Cummins Appliances
02.2003 - 03.2015
- Appliance installation, map reading and route driving. Driving a 26ft commercial truck.
Education
Computer Aided Drafting - undefined
Woodlawn High School
High school or equivalent - undefined
06.2001
Skills
- Maintenance operations and technical field management Logistics coordination and data handling Operational efficiency and support
Plumbing experience
Climate regulation systems
Mechanical engineering systems
Data handling expertise
Electrical engineering
Technical field operations
Logistics coordination
Freight transport vehicle
Logistics coordination
Vehicle operation
Flatbed transport
Tanker operations
Automotive maintenance
Cargo management
Transport logistics
Facility maintenance
Certification
- CDL Class B July 2021 to July 2026 Hazmat, Tanker, Airbrake Endorsement. CTEP certified, Gas Trac certified
- DOT Medical Card March 2024 to March 2027
- Propane Gas Fitter Certification April 2025to April 2027
Awards
Propane Technical Exellence Award
July 2020
Additional Information
Vapor Systems, Design/Install Certification
Timeline
Led Service Technician
Thompson Gas
10.2024 - Current
Service Technician
Pep Up
03.2021 - 10.2024
Propane Service Technician
Griffith Energy Services
11.2018 - 03.2021
Propane Service Technician
AmeriGas Propane Exchange
12.2017 - 11.2018
Delivery Driver
Nestlé Waters North America
03.2015 - 12.2017
Installer
Cummins Appliances
02.2003 - 03.2015
Computer Aided Drafting - undefined
Woodlawn High School