Trayesha Booth
Pine Bluff,AR
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
5
5
years of professional experience
Work History
Correctional Officer
ADC
02.2022 - Current
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Customer Service Representative
Relate Care
11.2020 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Shift Manager
McDonald's
10.2019 - 10.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Certified Nursing Assistant
Addus Home Health Care
10.2016 - 04.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
GED -
Seark
Pine Bluff, AR05.2018
Skills
- Safety and Security Enforcement
- Opening and Closing Procedures
- Cash Handling
- Feeding Assistance Expertise
- Supporting Daily Living Needs
- Supporting Personal Needs
Timeline
Correctional Officer
ADC
02.2022 - Current
Customer Service Representative
Relate Care
11.2020 - 12.2022
Shift Manager
McDonald's
10.2019 - 10.2020
Certified Nursing Assistant
Addus Home Health Care
10.2016 - 04.2017
GED -
Seark
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