Clinetra Rush
Fairburn
Summary
Accomplished Client Relations Specialist with a distinguished career in customer service since 2015. Seeking a dynamic role to apply my ability in building and supporting strong client relationships. Adapt at understanding client needs, resolving issues proactively, and ensuring overall satisfaction. Committed to enhancing the client experience and contributing to the success of the organization through effective client engagement and relationship management.
Resourceful Bail Bond Agent known for completing tasks with high productivity and efficiency. Skilled in client negotiation, risk assessment, and legal compliance, ensuring smooth operational flow and client satisfaction. Excel at communication, problem-solving, and decision-making, leveraging these soft skills to navigate complex situations effectively.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Bail Bond Agent
Free At Last Bail Bonds
Atlanta
08.2024 - 03.2026
- Assisted clients in understanding bail processes and legal obligations.
- Evaluated collateral and financial documents for bond approval.
- Managed case files and maintained accurate records of transactions.
- Coordinated with law enforcement to facilitate bond release procedures.
- Conducted interviews to assess client eligibility for bail bonds.
- Collaborated with attorneys to ensure compliance with legal requirements.
- Addressed client inquiries and resolved issues related to bond agreements.
- Calculated and collected payments from clients according to payment plan agreements.
- Ensured that all forms were filled out correctly prior to submitting them for processing.
- Communicated regularly with clients via phone calls or emails regarding their case status updates.
- Managed accounts receivable and payable activities including tracking payments received or due.
- Adhered to state laws governing the practice of bail bonding agents while providing services.
- Interviewed witnesses, researched evidence, and reviewed court documents to assess the validity of a case.
- Assessed potential risks associated with each client before providing services.
- Provided guidance and advice to family members of incarcerated individuals regarding legal processes.
- Made payment arrangements to prevent further litigation action.
- Processed financial aid documents and completed basic verification of information.
Bail Bond Agent
AA Professional Bail Bonding- GA Bail Bonding
Jonesboro
01.2024 - 06.2024
- Calculated and collected payments from clients according to payment plan agreements.
- Assisted clients in understanding bail processes and legal obligations.
- Evaluated collateral and financial documents for bond approval.
- Managed case files and maintained accurate records of transactions.
- Coordinated with law enforcement to facilitate bond release procedures.
- Conducted interviews to assess client eligibility for bail bonds.
- Provided guidance on court appearances and legal responsibilities post-bail.
- Addressed client inquiries and resolved issues related to bond agreements.
- Ensured that all forms were filled out correctly prior to submitting them for processing.
- Communicated regularly with clients via phone calls or emails regarding their case status updates.
Team Lead
Bath Planet of Atlanta
Atlanta
01.2023 - 09.2023
- Guided and motivated the team toward achieving goals.
- Distributed tasks based on skills and workload.
- Engaged with clients to address concerns or provide updates.
- Tracked and reported key performance indicators.
- Provided mentorship and training for team growth.
- Collaborated with management to enhance operational processes and procedures.
- Resolved customer inquiries and issues with effective communication strategies.
- Conducted performance evaluations to provide feedback and support team development.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
Small Store Merchandiser
Coca-Cola
Atlanta
01.2022 - 01.2023
- Organized product displays to enhance visual appeal and drive customer engagement.
- Collaborated with sales team to execute promotional campaigns and seasonal strategies.
- Monitored inventory levels to ensure product availability and reduce stockouts.
- Communicated effectively with store management regarding inventory issues and merchandising needs.
- Implemented best practices for maintaining cleanliness and organization in merchandise areas.
- Organized and executed store-level promotions, displays, and resets.
Team Lead
VXI Global Solutions
Atlanta
01.2020 - 01.2022
- Guided and motivated the team toward achieving goals.
- Distributed tasks based on skills and workload.
- Engaged with clients to address concerns or provide updates.
- Tracked and reported key performance indicators.
- Provided mentorship and training for team growth.
Hostess/ Server
Rock Bottom Restaurant and Brewery
Daytona
01.2018 - 01.2020
- Greeted guests and ensured a welcoming dining atmosphere.
- Managed reservations and organized seating arrangements efficiently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Collaborated with servers to streamline guest flow and service.
- Provided menu information and answered guest inquiries promptly.
- Handled customer complaints with professionalism and empathy.
- Maintained cleanliness and organization of the host station area.
- Trained new host staff on procedures and customer service standards.
- Assisted in coordinating special events and large party accommodations.
Education
Bachelors of Science Degree - Criminal Justice
Bethune-Cookman University
Daytona Beach, Florida 08.2015 - 12.2019
Langston Hughes High School
Fairburn, GASkills
- Bail bond processes
- Financial document evaluation
- Client eligibility assessment
- Case file management
- Customer relationship management
- Payment processing
- Team leadership
- Compliance knowledge
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Client support
- Mentorship and training
- Producing reports
- File and records searching
- Credit card payment processing
- Background checks
- Documentation proficiency
- Cash management
- Creating reports
- Proficient in Microsoft
- Quick decision making
- Maintaining database
- Processing credit card payments
- Stress tolerance
- Searching records
- Call center operations experience
- Call center operations background
- Strong problem-solving aptitude
- Professional telephone etiquette
- Client retention
- Willingness to learn
- Excellent communication
Awards
- Twirling batons, flags, and dancing
- Langston Hughes High School Marching Band (Captain for two years)
- Touch of Class Twirlers, dancers, and Flag Corp. (Captain for two years)
- National Council of Negro Women
- Marching Wildcat of Bethune Cookman University
- Criminal Justice Association
- Tau Beta Sigma National Honorary Band Sorority (Parliamentarian, Head of Social Committee, Parliamentarian at SED Convention for the Theta Rho chapter)
- Honor Roll - Fall 2015-16, Spring 2015-16, Fall 2016-17, Spring 2016-17, Fall 2017-18, Spring 2017-18, Fall 2018-19, Spring 2018-19, Fall 2019
- Juvenile Justice Reform Certificate
Timeline
Bail Bond Agent
Free At Last Bail Bonds
08.2024 - 03.2026
Bail Bond Agent
AA Professional Bail Bonding- GA Bail Bonding
01.2024 - 06.2024
Team Lead
Bath Planet of Atlanta
01.2023 - 09.2023
Small Store Merchandiser
Coca-Cola
01.2022 - 01.2023
Team Lead
VXI Global Solutions
01.2020 - 01.2022
Hostess/ Server
Rock Bottom Restaurant and Brewery
01.2018 - 01.2020
Bachelors of Science Degree - Criminal Justice
Bethune-Cookman University
08.2015 - 12.2019
Langston Hughes High School