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Work History
Education
Skills
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Caroline Berry

El Paso,US

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Assistant ManagerBail Bond AgentRental ManagerCaregiver Personal AssistantLead Financial Counselor

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemote
Location: El Paso, US, USEl Paso, TX
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionTeam Building / Company Retreats4-day work week

Summary

A highly motivated professional with a strong background in administrative support, customer service, and transportation. Adept at managing logistics, ensuring timely deliveries, and maintaining meticulous records. Proven ability to adapt to dynamic environments and provide reliable support.

Overview

26
26
years of professional experience

Work History

Bail Bond Agent

Dollar Bail Bonds
El Paso, Texas
08.2025 - Current
  • Evaluated client applications for bail eligibility and risk assessment.
  • Assessed potential risks associated with each client before providing services.
  • Monitored the activities of defendants released on bond to ensure compliance with court orders.
  • Coordinated with legal teams to expedite bond processing for clients.
  • Managed client communications regarding bail terms and conditions effectively.
  • Assisted clients in understanding legal obligations related to bail agreements.
  • Negotiated flexible payment plans with clients to streamline bond acquisition.
  • Maintained accurate records of all transactions and client interactions diligently.
  • Ensured that all forms were filled out correctly prior to submitting them for processing.
  • Communicated regularly with clients via phone calls or emails regarding their case status updates.
  • Coordinated transportation arrangements for defendants released on bond.
  • Managed accounts receivable and payable activities, ensuring accurate tracking of payments received and due.
  • Interviewed witnesses, researched evidence, and reviewed court documents to assess the validity of a case.
  • Tracked, detained, and brought suspects to authorities for failures to appear in court.
  • Provided guidance and advice to family members of incarcerated individuals regarding legal processes.
  • Calculated interest on overdue payments to ensure compliance with payment agreements.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
  • Received and posted payments to loan accounts.
  • Guided stakeholder strategies with financial advice.
  • Audited student files to confirm accuracy and completion according to defined guidelines.

Assistant Manager

southwest electrical apprenticeship program
El Paso, Texas
07.2025 - 08.2026
  • Facilitated transition of young individuals into the electrical industry for a nonprofit organization.
  • Implemented quality control measures to uphold company standards.
  • Organized fundraising events and supported grant applications to secure funding.
  • Assisted in developing operational strategies to enhance efficiency and productivity.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assess and provide feedback on student submissions.
  • Attended meetings and documented key discussions and action points.
  • Organized fundraising events and assisted in grant applications.
  • Oversaw photocopying operations for educational materials.

Rental Manager

ADaptive Rental Solution
El Paso, Texas
02.2022 - 01.2025
  • Coordinate and lead teams towards achieving optimal performance.
  • Ensure accurate filing and record maintenance.
  • Oversee billing processes to guarantee timely payments.
  • Conduct property showings for prospective tenants.
  • Educate and mentor new employees on company policies and procedures.
  • Notarized essential documents for legal compliance.
  • Conduct recruitment processes, including hiring and interviewing.
  • Utilize problem-solving skills to address tenant concerns.
  • Deliver exceptional customer service by addressing inquiries and issues.
  • Transported prospective tenants to property showings for informed decisions.
  • Managed rental agreements, ensuring compliance with company policies and smooth tenant transitions.
  • Oversaw daily operations of rental inventory and equipment availability.
  • Coordinated maintenance schedules for rental equipment and vehicles.
  • Trained staff on customer service standards and operational procedures.
  • Cultivated strong relationships with clients, enhancing service delivery and increasing customer retention.
  • Implemented streamlined processes for inventory management and tracking systems.
  • Resolved customer inquiries and issues to maintain positive experiences.
  • Collaborated with cross-functional teams to improve rental operations efficiency.
  • Developed and implemented strategies to increase customer satisfaction with the rental process.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms, and conditions of rental.
  • Updated and maintained rental agreement files and documents.
  • Answered telephones to assist customers and resolve issues.
  • Prepared monthly financial reports detailing revenue generated from rentals as well as expenses associated with maintaining the properties.
  • Processed exchange requests using computer system for accurate record-keeping.
  • Performed daily inspections on all rental properties to ensure that they met company standards.
  • Maintained strong relationships with vendors providing services such as repairs, cleaning, landscaping.
  • Reviewed rent rolls to identify discrepancies and manage tenant accounts.
  • Executed targeted marketing campaigns that attracted new customers, resulting in increased rental inquiries.
  • Collected payment by processing credit card transactions.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Managed a team of employees responsible for fielding inquiries from potential renters and conducting property tours.
  • Supervised staff members responsible for collecting rents from tenants each month.
  • Coordinated shuttle services by communicating with drivers.
  • Conducted regular market research to assess competitive pricing in the area.
  • Negotiated rental rates with tenants while ensuring maximum profitability for the business.
  • Oversaw the implementation of safety protocols at all properties in accordance with established guidelines.
  • Prepared sales contracts, researched customer needs, and promoted various products and services.
  • Managed multiple projects simultaneously while ensuring deadlines are met.
  • Prepared and submitted reports to supervisor.
  • Employed sales techniques to boost sales and services.
  • Oversaw maintenance, appearance, and performance of company vehicles.
  • Researched industry trends related to rental prices in order to determine optimal pricing strategies.
  • Coordinated move-in, move-out processes with new and former tenants ensuring proper documentation was completed.
  • Provided guidance to tenants regarding maintenance issues including repairs, cleaning, landscaping services.
  • Created and maintained accurate records of rental contracts, payments, and other related documents.
  • Advised tenants on their rights and responsibilities under existing lease agreements.
  • Ensured compliance with federal, state, and local regulations regarding rentals and leases.
  • Monitored occupancy levels across all units and identified opportunities for increasing revenue through increased occupancy rates.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated tasks and monitored project personnel performance.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training, and team-building activities.
  • Implemented quality control measures to uphold company standards.

Caregiver Personal Assistant

Self Employed
05.2005 - 01.2022
  • Provide compassionate care for patients, ensuring their physical and emotional needs are met.
  • Assist clients with personal projects and daily activities.
  • Support financial management and billing tasks for clients.
  • Communicate effectively via phone calls to coordinate various services.
  • Offer transportation for clients to appointments and errands.
  • Perform various tasks necessary to enhance clients' quality of life.
  • Provided compassionate care and support to clients in daily activities.
  • Assisted clients with personal hygiene and grooming tasks.
  • Managed medication schedules and administration for multiple clients.
  • Developed engaging activities to promote mental and physical well-being.
  • Coordinated transportation for medical appointments and social outings.
  • Ensured safety and cleanliness of living environments to promote client well-being and comfort.
  • Communicated effectively with family members about client needs and progress.
  • Monitored health changes and promptly reported concerns to healthcare professionals for timely intervention.
  • Improved patient outlook and daily living through compassionate care.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Laundered clothing and bedding to prevent infection.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Followed care plan and directions to administer medications.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Accompanied clients to social events such as movies or plays.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Educated families about available resources for home health care services in the local community.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Coordinated transportation services for clients.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Recorded client status progress and challenges in logbooks and reports.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Drove clients to doctors' appointments and social outings.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Consulted with client care team to continually update care plans.
  • Contributed to case reviews of client status and progress.
  • Instructed family members on how to provide bedside care.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Managed daily schedules and appointments for clients efficiently.
  • Coordinated travel arrangements and itineraries for business trips.
  • Prepared and organized documents for meetings and presentations.
  • Handled correspondence, emails, and phone calls professionally.
  • Conducted research to support client projects and tasks effectively.
  • Maintained organized filing systems for easy access to information.
  • Assisted in budgeting and expense tracking for various projects.
  • Developed strong relationships with clients to understand their needs fully.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Performed calendar management and scheduling of appointments for the executive.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Maintained clerical correspondence via email and phone.
  • Managed office supplies inventory and placed orders when necessary.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Managed household inventory and maintenance schedules.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Coordinated various work projects in client's home to ensure efficiency and organization.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Scanned documents into electronic format for storage in a secure database system.
  • Sorted mail received daily for distribution throughout the office.
  • Compiled weekly progress reports highlighting key accomplishments from past week's activities.
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.
  • Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
  • Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
  • Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
  • Acted as the liaison between the executive and clients, maintaining strong professional relationships.
  • Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
  • Researched and prepared information for presentations to high-level executives.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.
  • Took detailed notes in meetings and disseminated information afterward.
  • Delivered optimal administrative, customer service and case management support.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Provided personal support to the executive, including errand running and personal shopping.
  • Oversaw household management tasks, including coordinating with service providers and managing schedules.
  • Proofread documents for accuracy prior to submission to the executive team.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Supported bathing, dressing and personal care needs.

Lead Financial Counselor

University of Colorado Hospital
01.2001 - 05.2005
  • Delivered outstanding customer service to patients and families as a Financial Counselor.
  • Executed medical billing and coding procedures to ensure accurate patient billing.
  • Executed medical billing and coding procedures, ensuring accuracy of patient billing and compliance with regulations.
  • Addressed financial inquiries and concerns for patients and families as a Financial Counselor.
  • Facilitated signature process for important documents as a notary in the hospital.
  • Assisted in training and interviewing new hires, enhancing team capability and service delivery.
  • Contributed to training and interviewing processes for new hires.
  • Served as a notary, facilitating the signature of important documents.
  • Guided patients through financial assistance programs at University of Colorado Hospital.
  • Analyzed patient accounts to identify billing discrepancies and resolve issues.
  • Educated patients on insurance options and financial responsibilities during consultations.
  • Collaborated with healthcare providers to streamline patient financial processes.
  • Coordinated with external agencies to secure additional funding for patient care.
  • Conducted workshops to improve patient understanding of financial resources available.
  • Developed and implemented financial counseling programs for clients to help them achieve their goals.
  • Worked closely with other professionals such as accountants, attorneys, bankers and insurance agents in order to provide comprehensive advice regarding financial matters.
  • Analyzed financial data to identify trends and recommend strategies for improvement.
  • Analyzed client needs and provided customized solutions to meet individual requirements.
  • Created spreadsheets using Excel software to track client income and expense data over time.
  • Maintained organized records of all customer transactions for future reference purposes.
  • Researched current economic trends to identify potential opportunities for clients' portfolios.
  • Coached new employees on proper procedures related to offering financial advice.
  • Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
  • Provided ethical, objective and holistic financial planning advice to clients.
  • Analyzed wills, insurance policies, and corporate contracts for potential financial risks and opportunities for improvement.
  • Managed client expectations and resolved any concerns or issues promptly.
  • Analyzed clients' insurance needs to recommend suitable life, health, and long-term care insurance products.
  • Developed and maintained strong client relationships through exceptional service and communication.
  • Counseled clients on financial matters and provided recommendations on investment opportunities, products, and services based on client needs and asset availability.
  • Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
  • Reviewed clients' accounts and plans regularly to determine need for plan reassessment.

Education

GED -

RIVERSIDE HIGH SCHOOL
El Paso, TX
06-1984

Skills

  • Bail negotiation
  • Bail debt management
  • Negotiation skills
  • Financial management
  • Financial oversight
  • Financial acumen
  • Cash management
  • Payment processing
  • Managing cash
  • Customer service on
  • Client communication management
  • Customer relationship management
  • Payment processing
  • File and records searching
  • Searching records
  • Database maintenance
  • Maintaining database
  • Document management
  • Information verification
  • Data verification
  • Creating reports
  • Producing reports
  • Analytical thinking
  • Data-driven solutions
  • Risk assessment
  • Risk evaluation
  • Legal compliance
  • Process improvement
  • Strong problem-solving aptitude
  • Quick decision making
  • Excellent communication
  • Time management
  • Task prioritization
  • Predictive dialers
  • Predictive dialer experience
  • Call center operations background
  • Negotiation skills
  • Stress tolerance
  • Adaptability
  • Conflict resolution
  • Organizational skills
  • Communication skills
  • Negotiation skills
  • Strategic communication management professional
  • Sales strategy
  • Client acquisition
  • Software proficiency
  • Technological adaptation
  • Reliability
  • Problem solving
  • Client acquisition
  • Sales strategy
  • Data entry
  • Financial oversight
  • Customer service
  • Communication skills
  • Time management
  • Attention to detail
  • Problem solving
  • Technological adaptation
  • Organizational skills

Languages

  • Spanish
  • Other
  • Other
  • English, Native/Bilingual
  • Spanish, Advanced
  • Other, Advanced

Languages

English
Professional
Spanish
Limited

Timeline

Bail Bond Agent

Dollar Bail Bonds
08.2025 - Current

Assistant Manager

southwest electrical apprenticeship program
07.2025 - 08.2026

Rental Manager

ADaptive Rental Solution
02.2022 - 01.2025

Caregiver Personal Assistant

Self Employed
05.2005 - 01.2022

Lead Financial Counselor

University of Colorado Hospital
01.2001 - 05.2005

GED -

RIVERSIDE HIGH SCHOOL

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Caroline Berry