Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jasmine Solis

El Paso,TX

Summary

Dynamic and results-driven professional with call center experience at Qualfon Data Services Group LLC. Proven ability in complaint handling and data entry, enhancing service quality and streamlining processes. Recognized for strong negotiation skills and commitment to customer satisfaction, consistently delivering exceptional support and training to agents.

Overview

7
7
years of professional experience

Work History

Agent Services Representative

Qualfon Data Servies Group LLC
11.2022 - Current
  • Assisted agents with inquiries and provided timely resolutions to enhance service quality.
  • Coordinated communication between agents and support teams to streamline processes.
  • Maintained accurate records of agent interactions and transactions using company software.
  • Supported onboarding of new agents by providing necessary training materials and resources.
  • Processed agent requests efficiently, ensuring adherence to company policies and procedures.

Administrative Clerk

DLP Services
09.2021 - 11.2021
  • Processed incoming correspondence and maintained organized filing systems for easy access to information.
  • Assisted in preparing reports and documents, ensuring accuracy and adherence to deadlines.
  • Collaborated with team members to streamline administrative processes and improve workflow efficiency.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.

Cashier

Burlington Coat Factory Distribution Center
11.2020 - 01.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate cash drawer, ensuring proper balance at shift end.
  • Assisted in training new cashiers on operational best practices and systems usage.

Cashier

Walmart
03.2020 - 06.2020
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Kohls Department Store
11.2018 - 03.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced registers at end of shifts.
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Collaborated with team members to streamline checkout processes and reduce wait times.

Education

Associate - Dental Assistant

Brightwood College
8360 Burnham Rd Ste 100, El Paso, TX 79907
06-2018

Skills

  • Strong negotiation skills
  • Call center experience
  • Data entry proficiency
  • Complaint handling

Languages

English
Full Professional

Timeline

Agent Services Representative

Qualfon Data Servies Group LLC
11.2022 - Current

Administrative Clerk

DLP Services
09.2021 - 11.2021

Cashier

Burlington Coat Factory Distribution Center
11.2020 - 01.2021

Cashier

Walmart
03.2020 - 06.2020

Cashier

Kohls Department Store
11.2018 - 03.2021

Associate - Dental Assistant

Brightwood College

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