Sylvia Mendez
El Paso,TX
Summary
Results-driven insurance professional with proven track record in auto claims assessment and resolution. Adept at managing complex claims and delivering satisfaction to every customer, with keen eye for detail and adherence to legal guidelines. Valued for strong collaboration with team members and adaptability in dynamic environments, ensuring client trust and satisfaction through effective problem-solving and communication.
Overview
10
10
years of professional experience
Work History
Real Estate Agent
Home Guide
09.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
General Manager
Auto Collision Repair EP
03.2018 - 08.2024
- Managed budget implementations, employee reviews, training, schedules, contract negotiations, scheduling repairs, assigning work, and supervising staff.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Overseeing the day-to-day operations of the auto collision center, and creating estimates through CCC One
- Assessing the cost of parts and labor to fix each vehicle, inspecting repairs to ensure they meet quality standards and that vehicles are restored to their original condition while communicating will all insurances and customers to successfully satisfy the customer and insurance company needs beginning to end.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Auditor
Centene Corp
08.2014 - 03.2024
- Provided detailed documentation on audit findings for all Medicaid/Medicare/Foster Care recipients, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Followed established auditing processes to meet internal and regulatory requirements.
- Ensuring all member were assessed correctly and all qualifying medical needs were provided.
Education
Bachelor of Arts - Social Worker
UTEP
El Paso06-2011
Skills
- Current Texas All Lines Adjuster License
- Strong organizational skills
- Excellent teamwork
- Works well independently
- Fluent in Spanish
- Advanced oral and written communication
- CCC One
- Automobile claims specialist
- Repair services coordination
- Automobile appraisals
- Claims file management processes
- Customer service and support
- Claims adjustment
- Negotiation and mediation
All Texas Lines Appraiser License
Current All Texas Lines Adjuster License in place.
Timeline
Real Estate Agent
Home Guide
09.2024 - Current
General Manager
Auto Collision Repair EP
03.2018 - 08.2024
Auditor
Centene Corp
08.2014 - 03.2024
Bachelor of Arts - Social Worker
UTEP
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