Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Bartender
Playa Bar And Grill
Orange Beach, AL
01.2022 - Current
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Furnace Operator
Vulcan
Foley, AL
12.2021 - 07.2022
Kept operations in compliance with company targets, safety requirements and legal statutes.
Operated equipment such as lift trucks, bobcats and cranes to transport materials and products.
Monitored flow, temperature and belt speed to keep smooth production.
Reviewed parts and removed extra materials before loading into furnace, consistently maintaining tight production targets.
Sales Manager
Terminix
Mobile, AL
07.2020 - 10.2021
Handled customer relations issues, enabling quick resolution and client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Lead Production Operator
Georgia-Pacific
Monroeville, AL
05.2019 - 07.2020
Followed job order for product specifications, dimensions, tolerances and sequence of operations.
Followed best manufacturing practices for operation of production equipment.
Reduced accidents and injuries by observing safety policies and procedures.
Read and interpreted documents to reach maximum productivity and achieve quality objectives.
Maintained organized work area by cleaning and removing hazards.
Diesel Mechanic
United States Marine Corps
Gulfport , MS
03.2015 - 03.2019
Performed preventive maintenance on engines, transmissions, tires and other vehicle systems.
Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
Troubleshot and diagnosed problems with brakes, steering and transmissions.
Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
Inspected vehicle systems to assess function and uncover defects.
Documented findings and actions taken.
Platoon Sergeant
United States Marine Corps
Gulfport , MS
03.2015 - 03.2019
Maintained health, welfare and combat readiness of personnel within platoon.
Trained, supervised and organized over 157 soldiers and personnel.
Enforced technical and tactical training standards to accomplish unit mission objectives.
Conducted personal and professional counseling, routine inspections and physical fitness tests.
Service Manager / Server / Brand Awareness at El Patron Mexican Grill, Mariscos Playa AzulService Manager / Server / Brand Awareness at El Patron Mexican Grill, Mariscos Playa Azul
Bar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The WorldBar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The World